Wonderful from start to finish. Great service -- I've stayed in hundreds of hotels, and no one has ever taken my bags to my room for me, without being asked, while I was out for the afternoon, just as a courtesy. Clean, modern room, comfortable for 3 adult-sized people for one night with pullout couch. Easy walk to Times Square, and right next to Radio City and Rockefeller Center. Somehow, even facing a busy street, we didn't hear a peep of traffic noise all night, and everyone slept well. Great coffee on the second floor! And even a water dispenser in the hallway that we used to refill. We'd stay here again in a heartbeat. One minor thing: The two bathroom doors that close at a right angle is cool, but if you don't know your roommate well, that door style might feel like it doesn't provide enough privacy. (For us it was fine.) Thanks so much!