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W Austin

4.5 star property
Luxury hotel with 2 bars/lounges, near Moody Theater

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for W Austin

Breakfast, lunch and dinner served
Front of property
Outdoor pool, open 7:00 AM to 8:00 PM, pool cabanas (surcharge)
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
55-inch Smart TV with cable channels, Netflix, pay films

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Electric vehicle charging point
  • Connecting rooms available
  • Bar
  • Pet-friendly
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • WiFi in the lobby
  • 24-hour health club
  • Valet parking
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

Feel at home (6)

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The price is £223
includes taxes & fees
2 Jan - 3 Jan 2025

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Premier Room, 1 King Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed, Lake View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Terrace, Pool View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed, Terrace, Pool View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom, Lake View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Non Smoking, Pool View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Premier Suite, 2 Bedrooms, City View

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 105 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Queen Beds, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Penthouse, 2 Bedrooms, Lake View, Corner

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 121 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Lake View, Corner

Penthouse, 2 Bedrooms, Lake View, Corner | Living room | 55-inch Smart TV with cable channels, Netflix, pay films

Penthouse, 2 Bedrooms, Lake View, Corner

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
  • 167 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Terrace, Pool View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom, Terrace, Pool View

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom, Lake View

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 78 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Queen Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Queen Beds, Lake View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Lake View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner

Deluxe Room, 1 King Bed, Corner | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Corner

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Terrace, Pool View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Queen Beds, Terrace, Pool View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Terrace, Pool View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Terrace, Pool View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Corner

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom, Corner

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking, Corner (Mobility Accessible, Tub)

55-inch Smart TV with cable channels, Netflix, pay films

Deluxe Suite, 1 Bedroom, Non Smoking, Corner (Mobility Accessible, Tub)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
200 Lavaca Street, Austin, TX, 78701

What's nearby

  • Moody Theater - 1 min walk - 0.1 km
  • Sixth Street - 9 min walk - 0.8 km
  • Austin Convention Center - 10 min walk - 0.9 km
  • Texas State Capitol - 17 min walk - 1.4 km
  • University of Texas at Austin - 4 min drive - 3.4 km

Getting around

  • Austin-Bergstrom International Airport (AUS) - 19 min drive
  • Austin Station - 17 min walk
  • Downtown Station - 11 min walk
  • Plaza Saltillo Station - 26 min walk

Restaurants

  • ‪Rain - ‬3 min walk
  • ‪Oilcan - ‬3 min walk
  • ‪Coconut Club - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪RA Sushi Bar Restaurant - ‬4 min walk

About this property

W Austin

W Austin features a rooftop terrace and puts you only steps from Moody Theater. You can visit the spa to indulge in hot stone massages, facials or aromatherapy, and Serenade serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff. Public transportation is close by: Downtown Station is only 11 minutes on foot.

Languages

English, Spanish

At a glance

Hotel size

  • 251 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 18 kg per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi and wired internet access in rooms*

Parking

  • Secured covered on-site valet parking (USD 60 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Water dispenser

What to do

  • Yoga classes
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • 6 meeting rooms
  • Conference space (780 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Rooftop garden
  • Garden
  • Fireplace in reception
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 106
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 86
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 86
  • Wheelchairs available on site
  • Closed-captioned TV
  • Magnifying mirror
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Area rugs in room
  • Tile flooring in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • Smart speaker
  • 55-inch Smart TV
  • Premium cable channels
  • Netflix
  • Streaming services
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Free local calls
  • Desk chair

Food and drink

  • Champagne service
  • Fridge (on request)
  • Microwave (on request)

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Spa

AWAY Spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Serenade – This brasserie serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Living Room Bar – On-site lobby lounge. Open daily.
2nd & Roast – This coffee shop only serves breakfast. Open daily.
Blue Room – On-site cocktail bar. Reservations are required. Open selected days.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for USD 14.95 per 24-hour period (rates may vary)
  • WiFi is available in public areas for USD 11.00 per 24-hour period (rates may vary)
  • Wired internet access is available in guestrooms for USD 14.95 per 24-hour period (rates may vary)
  • Continental breakfast is offered for an extra charge of approximately USD 29 to 32 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 100.00 per accommodation, per stay

Parking

  • Covered valet parking costs USD 60 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Parties and events are allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Austin W
W Austin
W Hotel Austin
Hotel W Austin
w Austin Hotel Austin
W Austin Hotel
W Austin Austin
W Austin Hotel Austin

Frequently asked questions

Does W Austin offer free cancellation for a full refund?
Yes, W Austin does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at W Austin?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at W Austin?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 18 kg per pet. There's a charge of USD 100.00 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at W Austin?
Yes. Valet parking costs USD 60 per night. Electric car charging is available.
What are the check-in and check-out times at W Austin?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at W Austin and nearby?
Have fun with nearby activities such as cycling, hiking and kayaking. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. W Austin also has 2 bars and a 24-hour health club, as well as spa services and a garden.
Are there restaurants at or near W Austin?
Yes, there's an on-site restaurant, Serenade.
What's the area around W Austin like?
W Austin is in Downtown Austin, a short 9-minute walk from Sixth Street and 4 minutes' walk from Lady Bird Lake.

W Austin Reviews

Reviews

8.4

Very good

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Matthew, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Huntter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful place , excellent staff, clean and comfortable. Couldn’t ask for a better experience.
Robert, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Downtown Austin Urban Luxury
2-night trip
Verified Hotels.com guest review

6/10 Good

Great location if you’re going to concert at Moody Theater. But I feel like hotel is overpriced. Our room floor felt dirty and there towels felt like sand paper. The bar area down stairs is nice.
SHANNON, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stephanie, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Jennifer, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

The staff was very nice and helpful, however the hotel was under heavy construction so I couldn’t really see what the hotel really looked like. Would like to come back when the construction is finished. The room service was not very timely perhaps due to the construction?
Melanie, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

We absolutely loved our stay. We let the team know we were celebrating our anniversary with a staycation and they treated us to a brand new corner room with a view and desserts waiting in our room. We felt so special and cared for.
Alyssa, 1-night trip
Verified Expedia guest review

8/10 Very good

Thomas, 4-night business trip
Verified Hotels.com guest review

4/10 Fair

Major construction at hotel, not great room, door left open after cleaning staff in
4-night trip
Verified Hotels.com guest review

6/10 Good

Carla, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

There was no mention the property was under construction. Temp front desk, no proper lobby or restaurant and pool was just a night club with 20 something’s hanging around the pool edges with drinks and pounding music. Seems it is leased out to a separate entity because could not even get ice from them when no ice machines working on floors. Guess a lot of this speaks to Austin in general. Definitely feel the squeeze on consumers and if you want something good you will have to pay, and I mean pay pay pay. For the hotel, probably should have been me doing due diligence and phone ahead to check things like construction.
Darrell, 3-night family trip
Verified Expedia guest review

6/10 Good

I was a bit disappointed in the way renovation/construction interfered w/my expected 5 star stay. I had no "W" experience other than the roof top pool all at extra cost. The previously beautiful street level is caged and boarded up. You enter via service elevator behind the valet stand. Extension chords running through water everywhere, trash. The hotel was dingy. WiFi was spotty. Waited 40 minutes for car/valet/with two dogs and luggage. Rooftop pool and surroundings were dingy from parties. From the room cost, parking and additional fees and the fun money I chose to fork out up at the pool it was a $1k night for a "motel" experience.
Thomas, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Property is under remodelation, there is no lobby and they charge a full rate
Rodolfo, 1-night trip
Verified Expedia guest review

4/10 Fair

Not good. Construction everywhere.
Jason, 1-night family trip
Verified Travelocity guest review

10/10 Exceptional

good
Mauricio, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

There is construction going on so once this completes things will be a better.
Julie, 3-night family trip
Verified Expedia guest review

6/10 Good

W Austin disappointed
Front desk customer service was pretty bad. Not pleasant, welcoming, nada! Didn’t even seem like they cared if we were there or not. Stayed in some other hotels in the area and customer service experience was top notch.
Joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

laura, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

there are many better options nearby
no mention of being under renovation. the staff are unattentive, no one answers room service or concierge. understand renovations are needed but you should warn ppl, im done with W hotels
Benny, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Angela, 2-night trip
Verified Hotels.com guest review

2/10 Poor

More Motel than W hotel
Lobby is under construction so you have to enter via a service elevator. Pool was murky and disgusting looking, rooms were dated, found out because of the above they were selling off rooms for alot more than i paid. Rooms are dated and being periodically updated but just so many better hotels. Overall an underwhelming and disappointing stay
Panos, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Loved the distance to ACL!!
LAURA, 2-night trip
Verified Expedia guest review

10/10 Exceptional

property was under construction but well disguised and very clean. We were met by staff at the entrance, lead us to check-in and our room. Booked last minute due to an event cancellation, staff was very friendly and accommodating.
Chelsea, 1-night trip with friends
Verified Expedia guest review