Staff was great, the checkin was fast and reliable. They had many great amenities such as laundry, a cafe, and a bar within the Hostel. The rooms were a little outdated. My problem was the wifi that was horrible, I couldn’t even upload one video. The bathroom that smelled like pee and so did the shower. The shower had hair all over the floor, the hair dryer in women’s bathroom wasn’t working, and while the Chicken sandwich in the cafe was good, the poutine was the worst I had in my life. The gravy tasted weird, the fries were so dark and tasted weird. I can only say good things about the staff that even gave us bus passes. The bus stop is right in front of the hotel. And the Hotel is located about 5/ 6 minutes from downtown Banff. Great location and staff. Bathroom should be worked on and some food items.