2/10 Poor
27 Dec 2024
Christmas Fail
Our stay was a disaster from the start. The hotel hosted a cheerleading competition along with their holiday festivities. It took close to an hour to get into the hotel because traffic was so backed up. That made us miss all of our reservations so we had to reorganize everything. Our rooms weren’t ready at check in and although we had two reservations together they put us in separate towers until we complained and got moved into the same hallway. We had to move our bags from one room to another and the rooms weren’t clean. Hair in the shower and toothpaste in the sink but we couldn’t make the kids keep moving. The restaurants were packed and we had reservations but again missed them because of traffic. The lobby bar was dirty, staff wasn’t cleaning tables and the cheerleading crowd was rude just taking over tables and chairs and trashing areas. The hotel gave no notice and seemed to care very little about our issues. I would not recommend visiting during the holidays. There are far better places in Denver.
Michelle
Michelle, 1-night family trip
Verified Hotels.com guest review
