6/10 Good
3 Feb 2025
Lack of Housekeeping Services
The hotel is a resort in the center of an upscale community. Beautiful views and staff. Quiet and laid back. Unfortunately, the lack of proper housekeeping services put a dent in our satisfaction. I made complaints about the lack of towels, lotion, coffee, emptying of waste baskets, no rugs and slippery floors for 3 consecutive days. I asked for lotion and they brought me mouthwash and shampoo. I asked them to empty the 2 waste cans and they emptied one. Asked for hand towels and they brought bath towels. They took the 2 bathroom rugs and did not replace. Then they brought a damp floor towel, which I had them take back. I kept getting "sorries" every time I complained, but, in the 5 days I was there, they never completely corrected anything. When I asked for a form to file a formal complaint, they said they didn't have one; that I should go online to locate one. I will not recommend this hotel.
Azalia
Azalia, 5-night family trip
Verified Hotels.com guest review