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Kempinski Hotel Hangzhou

5.0 star property
Luxury Hangzhou hotel with full-service spa, connected to a shopping centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Hangzhou

Terrace/patio
1 bedroom, premium bedding, minibar, in-room safe
Lobby
2 bars/lounges, rooftop bar
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Non-smoking
    Non-smoking
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
Feel at home
  • Connecting/adjoining rooms available
  • Separate bath and shower
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is £109
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, City View (Junior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, River View (Grand Canal View Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Single Beds, River View (Grand Canal View Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Executive Suite, 1 King Bed, Multiple View (Executive Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Superior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio
JW Marriott Hotel Hangzhou
Pool
Spa
Free parking
Free WiFi
9.0 out of 10, Wonderful, (211)
The price is £96
includes taxes & fees
24 Nov - 25 Nov
JW Marriott Hotel Hangzhou
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About the area

Map
No.66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015

What's nearby

  • Wulin Square - 6 min drive
  • Hangzhou Tower Shopping Mall - 6 min drive
  • Broken Bridge - 7 min drive
  • West Lake - 7 min drive
  • Lingyin Temple - 11 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
  • East Railway Station (East Square) Station - 10 min drive
  • Yuhang Railway Station - 19 min drive
  • East Railway Station - 19 min drive
  • Xiangji Temple Station - 6 min walk
  • Daguan Station - 12 min walk
  • Beida Bridge Station - 24 min walk

Restaurants

  • ‪汉舍小雅杭州会馆 - ‬9 min walk
  • ‪山葵家精致料理寿司吧 - ‬6 min walk
  • ‪星巴克 - ‬5 min walk
  • ‪香樟银湖墅 - ‬7 min walk
  • ‪星巴克 - ‬7 min walk

About this property

Kempinski Hotel Hangzhou

Featuring a rooftop terrace, Kempinski Hotel Hangzhou puts you within a 10-minute drive of West Lake. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a health club. Public transportation is only a short walk: Xiangji Temple Station is 6 minutes and Daguan Station is 12 minutes.

Languages

Chinese (Mandarin), English, German

At a glance

Hotel size

  • 326 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (21528 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch flat-screen TV

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Children's slippers
  • Window screens

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

Kempinski The Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is open daily.

Dining

Morph Rooftop Bar – This rooftop bar overlooks the garden.
Zi Chen – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Freida – This restaurant specialises in German cuisine and serves lunch, dinner and light fare. Open daily.
Berthold Delikatessen – This delicatessen only serves light fare. Open daily.
Kitchen at K – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 164 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.

Also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does Kempinski Hotel Hangzhou offer free cancellation for a full refund?
Yes, Kempinski Hotel Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kempinski Hotel Hangzhou?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Kempinski Hotel Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Kempinski Hotel Hangzhou?
Yes, there's free self parking.
What are the check-in and check-out times at Kempinski Hotel Hangzhou?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Kempinski Hotel Hangzhou and nearby?
Kempinski Hotel Hangzhou has 2 bars, a spa and an indoor pool, as well as a steam room and a garden.
Are there restaurants at or near Kempinski Hotel Hangzhou?
Yes, there are 3 on-site restaurants, featuring al fresco dining, Chinese cuisine and garden views.
What's the area around Kempinski Hotel Hangzhou like?
Kempinski Hotel Hangzhou is in Gongshu, a short 6-minute walk from Xiangji Temple Station.

Kempinski Hotel Hangzhou Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Enkhzul, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Hangzhou Kempinski Hotel Concierge Yann
3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
LEE, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

TING HUAN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
HUAZHI, 3-night trip
Verified Expedia guest review

8/10 Very good

Food, gym, pool are highlights here
Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Christopher, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel.
Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
ben, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Richard Tan SC, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Suk Ling, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night romance trip
Verified Hotels.com guest review

6/10 Good

Carlos, 1-night trip
Verified Expedia guest review

8/10 Very good

Samuel, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Yuk King, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Flinke ansatte, nydelig rom
Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kim Chun, 1-night trip
Verified Expedia guest review

10/10 Exceptional

酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Kim Chun, 1-night trip
Verified Expedia guest review

10/10 Exceptional

5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

挺不错的，服务态度也很好，下次来还会定
Ming, 2-night trip
Verified Hotels.com guest review

6/10 Good

Feedback
第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
4-night family trip
Verified Hotels.com guest review

8/10 Very good

Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
3-night trip with friends
Verified Expedia guest review