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Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel

3.5 star property
Brooklyn hotel with restaurant and 24-hour fitness

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel

Suite, 1 King Bed, Balcony, City View | View from room
Exterior
Property amenity
Exterior
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Restaurant
  • Pool
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • 24-hour fitness centre
  • Free use of bicycles
  • Self parking
  • Seasonal outdoor pool
  • Conference centre
  • 2 meeting rooms
  • Meeting rooms
  • Terrace
  • 24-hour front desk
Feel at home
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is £178
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, City View

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, memory-foam beds, in-room safe, desk

Standard Room

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 2 Double Beds, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

View from room

Premium Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 2 Double Beds, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Premium bedding, memory-foam beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Communications)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, City View

Suite, 1 King Bed, Balcony, City View | Premium bedding, memory-foam beds, in-room safe, desk

Suite, 1 King Bed, Balcony, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
  • 96 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Balcony

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 Queen Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

View from room

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Premium bedding
Memory foam bed
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Loft)

Premium bedding, memory-foam beds, in-room safe, desk

Suite, 1 King Bed (Loft)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Communications Accessible)

Premium bedding, memory-foam beds, in-room safe, desk

Standard Room, 2 Double Beds, Roll-in Shower (Communications Accessible)

Highlights

Soundproofed
Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Memory foam bed
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
500 Metropolitan Ave, Brooklyn, NY, 11211

What's nearby

  • Barclays Center Brooklyn - 6 min drive - 5.0 km
  • New York University - 7 min drive - 5.0 km
  • Brooklyn Bridge - 9 min drive - 6.6 km
  • Grand Central Terminal - 10 min drive - 7.3 km
  • Times Square - 11 min drive - 8.3 km

Getting around

  • LaGuardia Airport (LGA) - 20 min drive
  • Teterboro, NJ (TEB) - 26 min drive
  • Linden, NJ (LDJ) - 32 min drive
  • Newark Liberty Intl. Airport (EWR) - 38 min drive
  • John F. Kennedy International Airport (JFK) - 47 min drive
  • Brooklyn Flatbush Avenue Station - 6 min drive
  • Brooklyn Nostrand Avenue Station - 6 min drive
  • Long Island City Hunterspoint Avenue Station - 6 min drive
  • Metropolitan Av. Station - 1 min walk
  • Lorimer St. Station (Metropolitan St.) - 3 min walk
  • Graham Av. Station - 8 min walk

Restaurants

  • ‪Montesacro Pinseria - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The West - ‬4 min walk
  • ‪Bagelsmith - ‬3 min walk
  • ‪H&H Reserve - ‬1 min walk

About this property

Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel

Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel puts you within a 10-minute drive of Barclays Center Brooklyn and New York University. After having fun at the seasonal outdoor pool, you can grab a bite to eat at the restaurant. A 24-hour fitness centre, a fitness centre and free bike rentals are other highlights. Fellow travellers like that it's only a short walk to public transportation: Metropolitan Av. Station is steps away and Lorimer St. Station (Metropolitan St.) is 3 minutes.

Languages

Chinese (Mandarin), English, French, Italian, Russian, Spanish, Turkish

At a glance

Hotel size

  • 187 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only, up to 23 kg per pet)*
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • On-site parking only available on request
  • Covered on-site self-parking (USD 37 per day)
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Lifeguard on-site

Working away

  • 2 meeting rooms
  • Computer station
  • Conference centre (20000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bike hire
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Tile flooring in room

Room amenities

Be entertained

  • IPod docking station
  • 43-inch Smart TV
  • Premium TV channels
  • Netflix

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Memory-foam mattress

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Guidebooks/recommendations
  • Local maps

Special features

Dining

ALIYA – On-site restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Destination fee: USD 40.17 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 35 for adults and USD 35 for children

Renovations and closures

The following facilities will be closed during November, December, January, February, March and April:
  • Swimming pool

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per accommodation, per stay

Parking

  • Covered self-parking costs USD 37 per day
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 6:00 PM
  • The seasonal pool is open from May to September
  • Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool with adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Indigo Williamsburg Brooklyn
Hotel Indigo Williamsburg Brooklyn
Indigo Williamsburg Brooklyn
Hotel Hotel Indigo Williamsburg - Brooklyn Brooklyn
Brooklyn Hotel Indigo Williamsburg - Brooklyn Hotel
Hotel Hotel Indigo Williamsburg - Brooklyn
Hotel Indigo Williamsburg - Brooklyn Brooklyn
Hotel Indigo
Indigo
Indigo Williamsburg Brooklyn
Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel Hotel
Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel Brooklyn

Frequently asked questions

Does Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel offer free cancellation for a full refund?
Yes, Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel?
Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel?
Yes, dogs are welcome, with a maximum weight of 23 kg per pet. There's a charge of USD 100 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel?
Yes. Self-parking costs USD 37 per day. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel?
You can check in starting at 3:00 PM. Check-out time is 11:00 AM.
Is there an on-site casino at Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel?
No, this hotel doesn't have a casino, but Resorts World Casino (15-min drive) is nearby.
What is there to do at Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy amenities such as a seasonal outdoor pool, a 24-hour fitness centre and a garden.
Are there restaurants at or near Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel?
Yes, there's an on-site restaurant, ALIYA.
Does Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel like?
Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel is only a short 1-minute walk from Metropolitan Av. Station. Travellers love the hotel's prime location.

Hotel Indigo Williamsburg - Brooklyn, an IHG Hotel Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Serena, 1-night trip
Verified Hotels.com guest review

8/10 Very good

For $300 a night, please renovate
These rooms need to be renovated badly. We walked in to a huge moisture stain on the bar, the glasses and mugs were all covered in dust as was the floor. Anything we dropped was covered in layers of dust, who knows when the last time it was mopped. The walls are scratched up and the floors badly stained. The shower was the worst - there’s visible mold on the floor, the shower heads were rusty and discolored. To make matters worse, there were gnats coming up and out from the floor drain, crawling and flying everywhere while we showered. They also neglected to ever mention the $200 per night deposit, ever at any point - just charged me. The front desk and service people were amazing but I would not return. This was not fun.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wesmore, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Safwan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay.
Clean room courteous staff. Bed was alittle hard, but clean.
Alfreda, 3-night trip
Verified Hotels.com guest review

6/10 Good

Room was great but parking/breakfast was not great
The only bad thing we didn’t like about it was the parking situation. I called prior to booking confirming and reconfirming that the parking garage would take our large SUV. We had a bad experience last summer in Manhattan. Unfortunately, upon arriving, we had the same Problem and was forced to find another parking garage. Drove around 40 minutes to find one. Also at breakfast, we were not told prior to arriving about the breakfast situation. I prepaid at $26 per person, Because at check-in, it was $35 per person. We were not allowed certain options and so what we ended up buying was far less than what we paid for. My wife and I both got an orange juice, She got a four dollar scone, I got a chicken egg and biscuit sandwich I think $14-$16. Frankly, that biscuit was terrible. I could’ve used it for a coaster. Maybe it just wasn’t my taste, But I think you guys should have the stipulations under the additional information. You need to tell people with Large cars they can’t park at the garage, And what is included with the breakfast. I would’ve saved my money and gone to a diner. Ended up stopping at McDonald’s on the way out, 😆 But whatever it was fine, I at least I got to try the new chicken Big Mac. That definitely cured my hangover from the wedding last night.
Chris, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Melinda, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jeffrey, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Olivia, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel. Friendly staff. Great location.
PETER, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kendall, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The check in counter staff was not friendly and acted as if we bothered him when checking in. Gave us a room with no sir conditioning. Had to call three times to get it fixed. We sweated a lot while waiting. It was really uncomfortable and could have been avoided if the guy at reception was actually paying attention. They also do not provide bottled water in the room, which does not look like on the pictures. Over all very disappointing for Indigo.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tracy, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Fun , well decorated hotel
James, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Nasiar, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Adenike, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Xavier, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Veronica, 1-night trip
Verified Hotels.com guest review

4/10 Fair

I was disappointed in my stay. This hotel is egregiously overpriced, it’s a little ludicrous. The pool was freezing and the staff was very unfriendly by the pool. I asked for an umbrella to be put up and they said “well there’s wind, so…” and never did anything else. I also tried to use the cabana, when NO ONE was around, and they told me I had to spend $300 to use it. When the entire pool area is deserted..?! Make it make sense. The room was so uncomfortable, the heating and cooling was totally messed up, the room oscillated between being freezing cold or like a sauna. I could not sleep well at all, and the linens felt cheap and thin. The hotel staff on the phone prior to the stay was again, unfriendly, and asked put upon when I requested anything. I will not be returning, and I’m super disappointed as I like Hotel Indigo as a chain, I’ve had nice stays at other locations.
Emma, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Brian, 3-night trip
Verified Expedia guest review

2/10 Poor

Don’t waists your money here!
Entire room was dirty. And staff is rude. There is a lack of professionalism. Please do not book here and spend your money elsewhere. The only thing they have going for them is the pool. And even that is mediocre.
Mayleen, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

We just spent five nights at the Hotel Indigo in Williamsburg. The location is good if you want to stay outside the city's hustle and bustle. Williamsburg is trendy, and there are cute shops, good restaurants, and access to transportation, all relatively close. The hotel's aesthetic is nice—chic and up-to-date. The rooms are small but not bad for NYC. We are a family of five, so we had two connecting rooms. Here's where we were disappointed—overall, the staff was rude and could not be bothered. I know this is not a five-star resort, but for the amount we paid for two rooms for five nights, pleasant customer service would be nice. I called multiple times before our arrival date and spoke with the front desk for various questions. Manly to confirm that we will arrive early morning from a red-eye and ensure the rooms are connected. I was promised this was written in our notes. When we arrived, they couldn't check us in early- understandable. What wasn't okay was the attitude that we were greeted with. I was told that our file had no notes regarding room preference. We asked to check our bags and grab the kids something to eat at the lobby bar, where the first 5 items off the tiny menu were unavailable. When we needed to get something else from a bag before walking around, they rolled their eyes. I don’t expect 5-star service, but I expect respect as a guest. It's not kid-friendly unless you plan to stay in your room only. Sadly 5 nights, the attitude and service did not improve
Chelsi, 5-night family trip
Verified Expedia guest review

4/10 Fair

The room was not very clean. The staff were extremely unhelpful.
cynthia, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The pool deck guest service was outstanding
Douglas, 4-night family trip
Verified Expedia guest review