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1 room, 2 adults

Britannia Hotel - Manchester City Centre

3-star3 stars
35 Portland Street, Manchester, England, M1 3LA, United Kingdom

3-star hotel with 2 restaurants, near The Gay Village
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 5,105 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Service
Service is adequate
Room
Room needs to be improved
Cleanliness
Could use a good cleaning
Comfort
More comfort would be nice

Britannia Hotel - Manchester City Centre

from £29
  • Executive Double Room
  • Superior Suite
  • Standard Double Room Without Window
  • Executive Twin Room
  • Standard Single Room
  • Standard Twin Room Without Window
  • Family Room

What’s around Britannia Hotel - Manchester City Centre

Landmarks

  • In Manchester City Centre
  • The Gay Village (2-minute walk)
  • Piccadilly Gardens (5-minute walk)
  • Manchester Art Gallery (6-minute walk)
  • Affleck's Palace (6-minute walk)
  • Manchester Arndale (7-minute walk)
  • Manchester Palace Theatre (8-minute walk)
  • Albert Square (9-minute walk)

Getting around

  • Manchester (MAN) 16-min drive
  • Liverpool (LPL-John Lennon) 37-min drive
  • Manchester Piccadilly Station 7-min walk
  • Manchester Oxford Road Station 9-min walk
  • Manchester Manchester Oxford Road Station 9-min walk
  • Picadilly Gardens Station 2-min walk
  • Mosley Street Station 3-min walk
  • Market Street Station 5-min walk

At a glance

Key facts

Hotel size

  • This hotel has 363 rooms

Arriving/leaving

  • Check-in time 2 PM-2 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • 1 per room

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Parking

  • No parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Nightclub
Working away
  • Number of meeting rooms - 9
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
Languages Spoken
  • Czech
  • English
  • French
  • German
  • Polish
  • Spanish

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Britannia Hotel - Manchester City Centre’s small print

Also known as

  • Britannia Hotel Manchester City Centre
  • Britannia Hotel
  • Britannia Manchester City Centre
  • Britannia Manchester City
  • Britannia Hotel - Manchester City Centre Hotel
  • Britannia Hotel - Manchester City Centre Manchester
  • Britannia Hotel - Manchester City Centre Hotel Manchester
  • Britannia Hotel - Manchester City Centre Manchester
  • Britannia Hotel - Manchester City Centre Hotel Manchester

Optional extras

Breakfast costs between GBP 10.00 and GBP 15.00 for adults, and GBP 5.00 and GBP 10.00 for children (approximately)

Pets are allowed for an extra charge of GBP 10.00 per pet, per stay (maximum GBP 25 per stay)

WiFi is available in guestrooms for GBP 7 per 24-hour period (rates may vary)

WiFi is available in public areas for GBP 7 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

5.8 From 2,239 reviews

Poor 2.0
No Heat. Moved 3 Times. Rooms Allocated Was Not To Needs. The Hotel Had Many Homeless People Staying There. Felt Unsafe. Hotel Staff Discourteous. Unfriendly. Robotic. Was A Complete Waste Of Money. Horrible Experience. The Night Staff Surrounded By Bullish Security Were Threatening To Kick Us Out Of The Room. Some Staff One Night Including The Manager Tried To Kick Me Out Because He Had Taken Our Room Key Which Was Completely Unnecessary & I Snatched The Key Off Of Me. It Was To Make A Statement Of Prejudice Because The Security Staff Had Seen Me Go Out Of The Hotel To Collect Food. While Returning They Acted Like They Did Not Know Me. I Seriously Thought They Were Joking Till The Night Manager Who Said His Name Was Haseef, Then Took My Card. I Took It Off Him After He Confirmed Me. At This Time He Said I was disrespectful And Was injecting Me From The Hotel. As I was Going To The Room To Collect My Suitcase, He Found Out I Was The Carer Then Ran Upstairs To Say He Was Letting Me Stay. At This Time There Were 2 Security Staff plus Haseef Who Scared A Sick Person & Made Her Feel Like She Was A Charity Case. Then The Night After They Moved In Homeless People Who Were Terrible Next To The Room We Were Staying. All In All They New What Happened And Knew We Could Not Complain About Their Behaviour Because Somehow They Knew The Security Staff & Haseef Were There The Night Before. Lastly, it looks like one has to bribe the housekeeping staff need bribing to clean our room.
N, gbOther trip
Poor 2.0
Worst experience I've ever had in my life
Everything went awfully wrong right after the check-in. We were double charged, since the staff didn't notice we had already paid for the booking online and only realised about it when I complained 2 days later. Then on night 4 the fire alarm went on because one of the guests activated it. The staff went upstairs as the alarm was on but did not provide any information at all after like 15 minutes when they said it had been a false alarm. Cleaning had been an issue from day one, which was not even basic. We asked for a double bed and they didn't even make it. Just threw the sheets so that we make it and only made the main bed every day, the other one was always as we left it when we went out. The worst was when a supossedly bolted framed picture on the wall above the main bed fell on my wife and 1-year old child as they were watching TV. The glass broke and my son suffered a small cut. We talked to the manager and told him we wanted to leave the next day and wanted a refund. The next day he told us we would indeed be allowed to have the refund but first needed to get in touch with hotels.com or expedia to explain what had happened. I have spent and wasted one week trying to have someone from the hotel answer the phone to the agents of hotels.com. They do not reply emails either. One week after checking out we haven't had any news of the refund. I am def taking this to the Citizens' Advice Bureau.
Néstor, cl12 night family trip
Poor 2.0
Reservation issues and rude staff
I booked a room for my daughter and friend on 21/8/18 to stay 1 night on 24/8/18. I rang the hotel to advise they would be late checking in and was told this would be ok. I asked what they would need to bring with them and was told the credit card used to pay for the room and photo ID. I advised the girls were 17 and 18. I was given a reservation number to ring to have a note added to the reservation to advise as I had booked this the girls would not have the credit card. I rang this number and the note was added. I checked the ages of the girls and was told as long there was an 18 year old that was acceptable as they were classed as the adult. The girls arrived at the hotel at approx 9.45pm and were told by a rude lady on reception they could not check in as one of them was 17. She rang me and I spoke to another much more helpful man on reception who said he would check them in. They were then issued a key to a room which when they opened the door was full of another guests belongings. Complaints: I was told their ages were ok but late on Friday night they were told by the rude lady on reception that she would not check them in due to their ages. She would clearly have not checked them in and left them stranded in Manchester late on Friday night with no accommodation. They were issued a key to someone else's room.
gb1 night trip with friends
Poor 2.0
On arrival there was a queue at Reception check in desk there were two staff on the front desk and the man in front of me told me he had been in the queue for 20 minutes. The queue was getting bigger although several staff members were walking around in the background appearing to be avoiding anything that resembled working. After 15 minutes myself and my daughter were still stood at reception check in no further forward. The queue was growing rapidly and at no point did anyone offer any reassurance apology for the wait or make any customer aware of any issues that they were having. It was clear that customers in the queue were beginning to become annoyed at being left waiting so long to check in with absolutely zero explanation and this appeared to go unnoticed with all staff behind the counter (including the ones pretending to look busy but not doing anything) Upon approaching the counter after 30 minutes I was given no apology for my wait to then be told the twin room I had pre paid for was no longer available and was offered separate single rooms. I was with my daughter and told the staff member that this was unacceptable. He told me “there’s nothing I can do” i agreed to separate rooms in the end as I had already been standing at check in for over 30 minutes by this point and just wanted to get to my room. The staff at reception were rude unapologetic unhelpful and the level of customer service was shockingly poor. definitely not be staying here again
gbFamily trip
Good 6.0
Beautiful property but not safe and secure at all.
We stayed 2 nights in a superior room with windows, the room itself was comfortable and very nice however the hotel has a LOT of security concerns and other issues which are easy to resolve but not sure why the management here does not take care of it. 1) firstly upon check in they don't even ask for ID's anyone can say a name and check into the hotel which I feel is extremely unsafe in this day and age, I felt extremely uncomfortable with this. All guests checking in should be asked to produce an ID and that ID should be kept in hotel records. 2) I noticed a lot of people from the streets just walking into the hotel, some were even being questioned by the staff however I am sure a lot just sneak in, this is a major security concern. Also there is no keycard required to use the elevators to go upto the rooms, what does it cost these days to install a keycard system in elevators so only registered hotel guests can go upto the rooms? Seriously this hotel management needs to wake up and take care of such security concerns asap. 3) Twice during my stay here my keycard stopped working in 2 days only, I had to go to the reception and get it fixed and both times the receptiin staff were different, they had never seen me before and they just asked me for my room number and put it on the card without ever asking for my ID. Anyone can go with a key and do this and sneak into anyones room and walk away with their belongings. 4) there are no safety deposit boxes.
Globetrotter, gbOther trip

Britannia Hotel - Manchester City Centre

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