6/10 Good
17 Feb 2025
Not worth more than 3 stars
Other than a pretty view, the hotel is not worth 4 stars, let alone 5. The entire hotel is outdated and needs renovation. The food is heavy and greasy (worst meal we've had in Peru so far). Check-in was listed at 3pm and the room was not ready before 3:30 pm despite limited occupation of the hotel. I contacted the hotel about the transfer from the airport (which is listed as a service) and only received a reply more than 1h after we had checked-in and had organized our own transfer). Also, we inquired about tours with the hotel and they systematically quoted prices that were significantly higher than every other tour company we spoke to - we ended up booking alternative services because the hotel recommendations were terrible. The beds in the room were also very small and there is no convenient transfer to the city (you need to get taxis on your own). Would not recommend.
Valerie
Valerie, 1-night trip with friends
Verified Hotels.com guest review