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Secrets Mirabel Resort & Spa – Adults Only – All Inclusive

5.0 star property
Adults-only beachfront property with spa, near Iberostar Cancun Golf Course

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Photo gallery for Secrets Mirabel Resort & Spa – Adults Only – All Inclusive

On the beach, white sand, beach umbrellas, beach towels
6 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers
Deluxe Ocean View Balcony King | Premium bedding, pillow-top beds, minibar, in-room safe
Preferred Club Junior Suite Ocean Front King | Premium bedding, pillow-top beds, minibar, in-room safe
7 bars/lounges, swim-up bar, poolside bar
At Secrets Mirabel Resort & Spa – Adults Only – All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga and volleyball, plus you'll be within a 10-minute walk of Iberostar Cancun Golf Course. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Blue Water Grill, one of 6 restaurants, serves farm to table cuisine and is open for dinner. Other highlights at this luxurious property include 7 bars/lounges, a winery and a nightclub.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Bar
  • Non-smoking
  • Pet-friendly
  • Free breakfast
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Winery
  • On the beach
  • 6 restaurants and 7 bars/lounges
  • Full-service spa
  • 6 outdoor pools and 2 hot tubs
  • Nightclub
  • 24-hour health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Private bathroom
  • Separate bath and shower
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 21 of 21 rooms

Preferred Club Governor Suite Ocean Front Plunge Pool

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 165 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean Front Plunge Pool Terrace King

Highlights

Garden
Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View Balcony King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 37 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 37 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Deluxe Lagoon View Balcony Double

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 38 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

Deluxe Ocean View Balcony Double

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 39 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Ocean View King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Tropical View Balcony Double

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds

Tropical View Balcony King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Presidential Suite Two Bedroom

Highlights

Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • 312 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View Balcony King

Deluxe Ocean View Balcony King | Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Ocean View Balcony King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite

Highlights

Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • 310 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Lagoon View Plunge Pool Terrace King

Highlights

Garden
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Preferred Club Premium Ocean Front Terrace King

Highlights

Garden
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • 81 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Premium bedding, pillow-top beds, minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Plunge Pool

Preferred Club Master Suite Ocean Front Plunge Pool | Premium bedding, pillow-top beds, minibar, in-room safe

Preferred Club Master Suite Ocean Front Plunge Pool

Highlights

Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean Front Double

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 62 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Premium Ocean Front Plunge Pool Terrace King

Highlights

Garden
Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Penthouse Suite

Highlights

Private pool
Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
  • 437 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out King

Preferred Club Junior Suite Swim Out King | Premium bedding, pillow-top beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean Front Terrace King

Highlights

Air conditioning
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Pool
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8.8 out of 10, Excellent, 1,986 reviews
The price is £267
includes taxes & fees
29 Sept - 30 Sept
Secrets The Vine Cancun - Adults Only - All Inclusive
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About the area

Map
Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500

What's nearby

  • El Rey Ruins - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 11 min walk - 1.0 km
  • Delfines Beach - 11 min walk - 1.0 km
  • Aquaworld - 5 min drive - 5.3 km
  • La Isla Shopping Mall - 9 min drive - 8.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive

Restaurants

  • ‪Royal Solaris Cancun - ‬6 min walk
  • Starcafé Iberostar Selection Cancún
  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Km 19.5 - ‬11 min walk
  • ‪Rosmarinus Restaurante - ‬5 min walk

About this property

Secrets Mirabel Resort & Spa – Adults Only – All Inclusive

At Secrets Mirabel Resort & Spa – Adults Only – All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga and volleyball, plus you'll be within a 10-minute walk of Iberostar Cancun Golf Course. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Blue Water Grill, one of 6 restaurants, serves farm to table cuisine and is open for dinner. Other highlights at this luxurious property include 7 bars/lounges, a winery and a nightclub.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

At a glance

DONE

Hotel size

    • 487 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (1 total, up to 10 kg per pet)*
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • Golf privileges
  • On the beach
  • Beach yoga
  • Beach volleyball
  • Public winery tours
  • Shopping
  • Pool table
  • Ping pong
  • Access to nearby outdoor pool
  • Free use of nearby fitness centre
  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1995
  • ATM/banking
  • Garden
  • Terrace
  • Communal living room
  • 24-hour health club
  • Adjacent to a golf course
  • 6 outdoor pools
  • Full-service spa
  • Nightclub
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Winery on-site
  • Wine-tasting room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Reception hall
  • Art Deco architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 130
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Eco-friendly toiletries
  • Hairdryer
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Phone

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Secrets Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Blue Water Grill – Overlooking the garden, this steakhouse specialises in farm to table cuisine and only serves dinner.
Himitsu – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Olio Terrace & Restaurant – This fine-dining restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Open daily.
El Patio – Overlooking the ocean, this restaurant specialises in local cuisine and only serves dinner. Open daily.
Bordeaux – Overlooking the ocean, this fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.

Fees & policies

Refundable deposits

  • Easter holidays deposit: USD 30 per stay for guests under 26 years old staying between 01 February to 30 April

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Tourism fee: USD 4 per accommodation, per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Oasis Sens Adults
Oasis Sens Adults Only
Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only All Inclusive Cancun
Oasis Sens Adults Only Cancun
Oasis Sens All Inclusive
Grand Oasis Sens Adults All Inclusive Cancun
Grand Oasis Sens Adults All Inclusive All-inclusive property
Grand Oasis Sens Adults Cancun
Grand Oasis Sens Adults
Grand Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only Inclus
The Sens Cancun All Inclusive
Oasis Sens Inclusive Inclusive
Grand Oasis Sens Adults Only All Inclusive
Grand Oasis Sens - Adults Only All Inclusive Cancun
Grand Sens Cancun by Oasis Adults Only All Inclusive

Frequently asked questions

Does Secrets Mirabel Resort & Spa – Adults Only – All Inclusive offer free cancellation for a full refund?

Yes, Secrets Mirabel Resort & Spa – Adults Only – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Yes, there are 6 outdoor pools. Guests have pool access from 8:00 AM to 6:00 PM.

Are pets allowed at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Yes, pets are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

No, this property doesn't have a casino, but Dubai Palace Casino (22-min drive) and Royal Yak Casino and Sports Book (22-min drive) are both nearby.

What is there to do at Secrets Mirabel Resort & Spa – Adults Only – All Inclusive and nearby?

Have fun with on-site activities such as volleyball and beach yoga. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Secrets Mirabel Resort & Spa – Adults Only – All Inclusive also has 6 outdoor pools, 7 bars and a nightclub, as well as a winery, a 24-hour health club and a sauna.

Are there restaurants at or near Secrets Mirabel Resort & Spa – Adults Only – All Inclusive?

Yes, there are 6 on-site restaurants, featuring farm to table cuisine and garden views.

What's the area around Secrets Mirabel Resort & Spa – Adults Only – All Inclusive like?

Secrets Mirabel Resort & Spa – Adults Only – All Inclusive is located on the waterfront in Zona Hotelera, a short 8-minute walk from Iberostar Cancun Golf Course and 12 minutes' walk from Delfines Beach.

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Secrets Mirabel Resort & Spa – Adults Only – All Inclusive Reviews

Reviews

5.8

6.4/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Very good

The hotel architecture is amazing. But food and staff are not.
2-night trip

10/10 Exceptional

Check in experience was poor. The hotel was hours late in providing our room upon check in at the correct time. But after a few words with management we were upgraded and couldn’t have been happier with our room and the service from then on.
3-night trip

8/10 Very good

Construction was taking place during my stay. Beautiful view of the ocean though.
Corey, 4-night trip

10/10 Exceptional

I loved my stay it was my second time staying at this location
3-night trip

4/10 Fair

This review is for “the Pyramid at Grand Oasis”. We booked for the “Grand Oasis Sens” but without any notice they changed us to the Pyramid, which were very noise at night in the room we stayed, people were laughing, screaming, singing and parting until very late night. Plus lots of noise from the cassino machines. Our bedroom was not sound proof and we couldn’t relax and sleep well all night. Also, the room was quite old and in need of a renovation: old bathtub, faucets, bed etc, remote control problem. Our window was facing the roof of a building where the only thing we could see was antenas and concrete. Nonetheless, we still had a great time, very nice restaurants with excellent assortment of food. (Almost no vegetarian options though). Very friendly, dedicated and helpful staff, which they would take their time and effort to help in whatever situation we needed.
4-night trip

8/10 Very good

The property was overall very nice. However, when we got to our room, we had difficulties with the showerhead, it wasn't working properly. My parents definitely still had a good time
4-night trip

8/10 Very good

5-night trip

6/10 Good

3-night trip

4/10 Fair

Dont stay here. The security guards communicate with each other to see which guests are drunk and then go into their rooms to rob them. They have the key to all the safety lock boxes. No se queden aqui. Los guardianes se meten al cuarto y roban con la ayuda de unos miembros de limpieza tambien
5-night trip

2/10 Poor

The pyramid @ grand oasis is nowhere close to a 5 star property. The rooms are old with no special amenities, just the basic ones. Everything from the soap to the room layout was dissapointing. The rooms look bigger in the pictures and nicer (as you’d expect a 5-star resort to have) but they are not! The beds are not comfy and you will know that as soon you sit on them. The black band gives you access to a couple nice restaurants and thats the only time we felt that it was useful. Rest of the experience is pretty similar to that of the blue band (basic). There rooms are old like i mentioned so even when you talk at night, people in the next room can hear you. We
4-night trip

10/10 Exceptional

Christian, 6-night trip

6/10 Good

4-night trip

10/10 Exceptional

I liked that everything was convenient as far as the all-inclusiveness. The other people there for the weekend made it fun to stay at the hotel and make use of the all-inclusive perks.
4-night trip

2/10 Poor

5-night trip

4/10 Fair

First I’d like to say, it takes A LOT for me to get upset and/or leave a negative review, even if I feel wronged in some way. For the most part, I held my tongue on the negative things my husband and I noticed for sake of trying to enjoy our stay. Now I MUST say, this has been the worst stay I’ve experienced!!! For starters, it is frustrating that the closing of the hotel was NOT disclosed prior to booking our stay. Apparently the hotel was closing down the same day we were scheduled to check out and according to the hotel, your company was aware of their plan to close, at least 4 months in advance. Had we been made aware of this up front, we could have made a different choice on where we wanted to stay. We booked for 6 days here. The first few days, although not the best food and drinks, seemed OKAY. 3 days in, service really started to decline. The service became more lack luster, food being served cold and bland; drinks were served watery and when you asked for a remake or something better, attitudes were given by the service members, not all of
6-night trip

4/10 Fair

Sidney, 3-night trip

2/10 Poor

4-night trip

2/10 Poor

5-night trip

4/10 Fair

We paid for the upgrade which was suppose to include room service everyday. Our room did get made up everyday but our minibar never got updated even after we called and asked for it to be restocked. We are not drinkers so the only thing we used was the waters, chips and some chocolate. Often times we would try and call and no one would answer. we would go down to the desk and still they did not restock.
6-night trip

10/10 Exceptional

everything was fantastic my 2nd year in a row going here loved everything just sad it will no longer be and adult only establishment
7-night trip

2/10 Poor

3-night trip

2/10 Poor

The Grand Oasis Sens is closing on May 29, 2019 to undergo renovation and open under new management. Had we known this when booking we would not have selected this property. We paid $400 extra for an upgraded room with ocean view and King bed but got 2 double beds facing an adjacent hotel an the Air Conditioning did not work. When asked to move rooms we were told the resort was sold out but the place was empty, we have photos to prove how vacant the property was. Then we were moved to another room on our last night. Half the restaurants were closed, spa closed, bars closed and dangerous construction everywhere, workers ripping out the ceiling in hallways and lobby while guests walk by. The staff did not care about any customer requests. Absolute Horrible Experience!!
JeffVZ, 5-night trip

8/10 Very good

The property is lovely and very well kept. Lots to do and see. However, we were very surprised by how rude some of the waitstaff was to us.
Stacy, 4-night trip

4/10 Fair

4-night trip

2/10 Poor

1-night trip