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Comfort Suites Innsbrook - Short Pump

2.5 star property
Suburban Glen Allen hotel with indoor pool

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Exterior
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace
In the heart of Short Pump, Comfort Suites Innsbrook - Short Pump offers a warm welcome with a free breakfast buffet and fireplace in the lobby. Unwind at the indoor pool or stay active at the gym, and enjoy convenient amenities like laundry facilities, self parking, and an on-site business center. Guests rave about the helpful staff.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free breakfast
  • Connecting rooms available
  • Laundry facilities
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Indoor pool
  • Fitness centre
  • 24-hour business centre
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Reception fireplace
  • Communal living room
  • Vending machine
  • Water dispenser

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
The current price is £73
includes taxes & fees
9 Apr - 10 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Wingate by Wyndham Richmond Short Pump

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.4 out of 10, Very good, 1,805 reviews
The price is £90
includes taxes & fees
9 Apr - 10 Apr
Wingate by Wyndham Richmond Short Pump
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About the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 5 min drive - 4.2 km
  • Henrico Doctors' Hospital - 9 min drive - 8.3 km
  • Lewis Ginter Botanical Garden - 12 min drive - 12.5 km
  • University of Richmond - 13 min drive - 12.9 km
  • Virginia Commonwealth University - 17 min drive - 19.7 km

Getting around

  • Richmond, VA (RIC-Richmond Intl.) - 28 min drive
  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Main Street Station - 18 min drive
  • Ashland Station - 21 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk
  • ‪Five Guys - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Comfort Suites Innsbrook - Short Pump puts you within a 15-minute drive of Short Pump Town Center and University of Richmond. For a workout, you can visit the fitness centre, or go for a morning swim at the indoor pool. Fellow travellers love the helpful staff and breakfast.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 125 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 7 AM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 5 children (21 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking and van parking on site

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–9 AM
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

What to do

  • Access to nearby indoor pool
  • Access to nearby health club
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Segway hire/tours nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (1640 square feet)

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in reception
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1999
  • Fireplace in reception
  • Television in common areas
  • Communal living room
  • Fitness centre
  • An indoor pool
  • Outdoor furniture
  • Victorian architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room

Room amenities

Be entertained

  • MP3 docking station
  • 37-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Double sofa bed
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Mini fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM
  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump offer free cancellation for a full refund?

Yes, Comfort Suites Innsbrook - Short Pump does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Comfort Suites Innsbrook - Short Pump?

Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10:00 PM.

Are pets allowed at Comfort Suites Innsbrook - Short Pump?

Yes, pets are welcome. There's a charge of USD 20.00 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Comfort Suites Innsbrook - Short Pump?

Yes, there's free self parking. Motorhome/coach/lorry parking is available.

What are the check-in and check-out times at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; check-in end time: 7 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Comfort Suites Innsbrook - Short Pump and nearby?

Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Additional recreation nearby includes segway hire. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness centre and access to a nearby health club.

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Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Exceptional

It was perfect!
Pamela, 1-night trip

8/10 Very good

A decent stay
Overall, this is a solid place to stay. We had a few small issues concerning the lack of toilet paper provided and the room door on the verge of breaking. The vent in the bathroom could use some attention. Small problems but would stay here again.
James, 1-night trip

10/10 Exceptional

Very friendly staff and clean room
1-night trip

10/10 Exceptional

So far...all is fabulous! Would recommend 💯
Lynne, 1-night trip

8/10 Very good

Had a good stay. Great value.
Natalie, 1-night trip

10/10 Exceptional

Friendly, large room, very accommodating
Kenna R, 1-night trip

2/10 Poor

Jack P
If you like roaches, stay here. If you don’t mind, outdated furniture stay here. If you’re looking for something clean fresh, no bugs updated style. Do not stay here.
Howard, 2-night trip

10/10 Exceptional

This hotel was amazing !
Joquan, 2-night trip

4/10 Fair

Rundown, sketchy people
3-night trip

10/10 Exceptional

Friendl staff, quiet
Rachel, 1-night trip

10/10 Exceptional

Room was very clean. . Decent hot breakfast. Liked having sofa/sitting area. Comfortable bed. One lamp didn’t work and wires sticking out in one wall, but overall, good room and value. Close to shopping and dining.
Timothy, 1-night trip

6/10 Good

Location was convenient close to shopping center and highway
Mireille, 3-night trip

2/10 Poor

You have to see and smell the rooms for yourself. My experience here was horrible
Shante, 1-night trip

10/10 Exceptional

Great Staff
james trice, 1-night trip

4/10 Fair

Very disappointing
This property was a huge disappointment. The staff was not very welcoming hardly addressing my husband and I at all. The lobby looked run down. We got to our room and it was clean but also run down. Holes in the comforter and the sofa was snagged badly. The tub would not turn off. There was a constant stream coming out. It had obviously been happening for a while because there were stains around the drain. The bed was extremely uncomfortable. The breakfast was terrible; stale cereal, some kind of egg omelette that looked burnt, orange juice machine was out of order and the coffee was like sludge. It's surprising since the location is in the heart of businesses. I would not recommend this place.
Robyn, 1-night trip

10/10 Exceptional

Good location
Antonia, 1-night trip

6/10 Good

Water in shower never got warm, room had bad smell to it, wallpaper in bathroom was falling off, literally had to kick the door open everytime due to it being stuck. Staff were great, access was easy, great breakfast.
Tyler, 4-night trip

2/10 Poor

Sold my hotel room and the elevator was broken and random people walked up to my vehicle and opened my back door with my kids inside. Guest at the hotel fussing about the noise to the guest service worker
Shetara, 2-night trip

2/10 Poor

Do NOT stay here unless you want dirty, unkept rooms. The hotel smells like weed as well! I have stayed at many Comfort Suites - this is terrible! I am working on getting a refund and would have found a different hotel tonight if not for my large family and how late it is.
Amy, 1-night trip

4/10 Fair

smelt like weed, cockroaches were everywhere and it wasn’t clean
Ocean, 2-night trip

4/10 Fair

Think twice before booking here
Broken closet door handle. TV unplugged because not enough plugs for microwave, TV and refrigerator. Broken faucet in bathroom sink. Dusty furniture. Rude staff at check-in.
Penny, 1-night trip

2/10 Poor

Bad experience never again
Shante, 1-night trip

8/10 Very good

The hotel was easy to find and easy to get into. It was close to restaurants and shopping. All staff we interacted with were very friendly ad helpful. We just loved the gentleman who was in charge of breakfast.
3-night trip

2/10 Poor

First at all the elevator didn't work and we stayed in the 5th floor, second it needa a lot of maintainance in the room started with the old sofa bed, the bath tub
Nancy, 1-night trip

6/10 Good

Hotel Needs Improvements
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
Brenda, 2-night trip