6/10 Good
19 Feb 2024
Just OK. Would not stay again.
Pros: Clean
Good location
Staff cordial but not very friendly.
Cons: Does not resemble the marketing pictures.
No robe (shown in all the pictures)
No down Duvet (just cheap synthetic duvet... Which would be fine if they hadn't advertised a down Duvet)
No scrub loofah as shown in pictures as part of the toiletries offering.
Not decorated and designed as the pictures show.
My first room (2days)was very small with very low light because window overlooked a closed hallway. This should not be marketed as a standard room but rather an economy room and discounted. Some lightbulbs were burned out. On the last day (day 3) I was given a better standard room as it became available which I appreciated, however the toiletries were half used!
Breakfast was shameful. Old and recycled food day after day. Not fresh. No fresh coffee. Even after it was mentioned, this there was no change on the following days. And what was offered was very little variety and of low quality.
Overall the sense was of "cutting corners" to save money. Definitely did not reflect the reviews that were written.
Suggestion: Update your marketing photos to reflect reality so customer does not expect what you are not providing.
Make individual breakfasts for the guests(for a small hotel this is totally possible) if you are worried about cost. Then the guest will receive fresh food and you will not have to throw uneaten food out.
Ralph
Ralph, 3-night trip
Verified Orbitz guest review
