2/10 Poor
18 Jul 2024
Do NOT stay in this place . Discusting
This hotel should be shut down . I stayed 1 night , and this was only due to it being late at night . There was a double bed and a single. Both were shocking , the double bed had a large dip in the mattress. So i ended up putting a single mattress on top ofvthe double. I pushed my suitcase up next to the door . I didn't feel safe at all . The fridge was mouldy . The bathroom was dirty and i only used the toilet . Friday morning, i came out of the hotel , and contacted yourselves explaining everything. And your team told me to checkout and i would receive a refund . I had to pay again for another hotel . And after days of messaging back and too . Your team told me i wasnt going to be refunded. I was on my own in a foreign country, and i suffer with depression. My holiday was ruined . False advertising and poor service of hotel . Com also i was offered a gift card .
Off another booking . Shocking and un supportive . I i will never use your site again . And i will be looking into this further . Solicit
Tracy
Tracy, 7-night trip
Verified Hotels.com guest review