2/10 Poor
7 Sept 2024
One of the worst hotel stays I have had. The staff are incompetent I have never experienced such poor service across the board which was so disappointing due to Malta hospitality being so fantastic. The pool was closed for two days of our stay and we were told mixed messages as to why. On our 3rd day used the pool there are diners having steak lunches whilst sunbathing. Never offered pool service all day. Upon our final day we were called at 11am asking why we haven’t checked out when the documents in the room and our key card said 12. It was the icing on the cake really. I wouldnt recommend to family and friends. The owner did compensate our chosen upgraded room but the cost is already high. We were made to feel secondary to the customers coming for coffees and lunches and that we were in the way. Very sad as Mdina and the hotel decore are lovely
Verified traveller
3-night trip
Verified Hotels.com guest review