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Mercure Carcassonne la Cite Hotel

4.0 star property
Hotel with restaurant, near Château Comtal

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Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout curtains, soundproofing
Breakfast, lunch, dinner served; local cuisine
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
Breakfast, lunch, dinner served; local cuisine
Reception
Experience the charm of Mercure Carcassonne la Cite Hotel, near Château Comtal. Enjoy a meal at La Table de l'Olivier, then relax with a drink by the pool or unwind on the garden terrace. With in-room WiFi and dry cleaning services available, previous guests rave about the helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Electric vehicle charging point
  • Gym
  • Pool
  • 24/7 front desk
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • 3 meeting rooms
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden

For families (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
The current price is £78
includes taxes & fees
23 Mar - 24 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout curtains, soundproofing

Privilege Room - a double bed and a trundle bed for 2 people

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Twin Room, Classic Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Twin Room, Classic Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people | In-room safe, desk, blackout curtains, soundproofing

Privilege Room - two single beds and a trundle bed for 2 people

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Bathrobes
Hairdryer
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

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About the area

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000

What's nearby

  • Château Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Le Musée de la Torture de Carcassone - 6 min walk
  • Aude Gate - 7 min walk
  • Basilica of St. Nazaire and St. Celse - 9 min walk

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Verzeille Station - 18 min drive
  • Carcassonne Station - 27 min walk

Restaurants

  • ‪L'Escargot - ‬7 min walk
  • ‪Le Trouvère - ‬6 min walk
  • ‪Les Terrasses de la Cité - ‬6 min walk
  • ‪Maison du Cassoulet - ‬6 min walk
  • ‪Le Marcou - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

Located near a train station, Mercure Carcassonne la Cite Hotel is a great choice for a stay in Carcassonne. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at La Table de l'Olivier, which serves local cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a fitness centre and a terrace. Fellow travellers love the helpful staff.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 80 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Golfing nearby

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Seasonal outdoor pool
  • Bike parking
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

La Table de l'Olivier – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 per person
  • Late checkout can be arranged for an extra charge of EUR 40

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:30 PM
  • The seasonal pool is open from June to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, ANCV Cheques-vacances and cash.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Property Registration Number FR27384824322

Also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel offer free cancellation for a full refund?

Yes, Mercure Carcassonne la Cite Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Carcassonne la Cite Hotel?

Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 8:30 PM.

Are pets allowed at Mercure Carcassonne la Cite Hotel?

Yes, pets are welcome. There's a charge of EUR 10 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Mercure Carcassonne la Cite Hotel?

Yes, there's free self parking. Free motorhome/bus/lorry parking and electric car charging are available.

What are the check-in and check-out times at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of EUR 40. Contactless social distancing and check-out are available.

What is there to do at Mercure Carcassonne la Cite Hotel and nearby?

Mercure Carcassonne la Cite Hotel has a seasonal outdoor pool and a fitness centre, as well as a garden.

Are there restaurants at or near Mercure Carcassonne la Cite Hotel?

Yes, La Table de l'Olivier offers local cuisine.

What's the area around Mercure Carcassonne la Cite Hotel like?

Mercure Carcassonne la Cite Hotel is in the heart of Carcassonne, a short 4-minute walk from Château Comtal and 5 minutes' walk from Narbonnaise Gate.

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Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful room
Such a beautiful hotel room, we really enjoyed our 1 night stay with our dog
Philippa, 1-night trip

10/10 Exceptional

Perfect location for exploring the old town - walking distance. Staff are friendly and warm.
Ari, 1-night trip

10/10 Exceptional

Fabulous hotel and great location in a beautiful place.
David, 1-night trip

10/10 Exceptional

Very helpful front desk staff.
Tom, 1-night trip

10/10 Exceptional

Had a lovely stay at the Mercure, very helpful staff and the city of Carcassone was well worth the visit.
Katrina, 1-night trip

8/10 Very good

Great for visiting the old city.
David, 2-night trip

8/10 Very good

Clean, polite service, nice restaurant
Rebecca, 1-night trip

8/10 Very good

Good Standard
Good standard hotel 5 mins walk from the old town. Very secure parking.
Andrew, 1-night trip

10/10 Exceptional

Great stay
Very good hotel and reception staff
Jeyanthan, 1-night trip

10/10 Exceptional

Lovely hotel very close to the old city.
A lovely hotel with an excellent restaurant. We had a lovely lunch on arrival and an extensive selection at breakfast. The hotel has a good pool and a sunbathing area, with poolside bar, plus a nice lounge and terrace. Good private parking and a short walk to the entrance to the old city.
Philip, 1-night trip

10/10 Exceptional

Nice hotel within walking distance of Carcassone fortress. Free parking. Several options for breakfast with fresh fruit, service was kind and patient.
Tamara, 1-night trip

10/10 Exceptional

Superb
This is a fantastic hotel, perfect for la cité, and a delightful ambience. Excellent staff, too!
David, 7-night trip

10/10 Exceptional

The hotel was so close to the walled city and the staff were very helpful with everything we requested.
Jennifer, 3-night trip

10/10 Exceptional

The staff here at the hotel are very helpful and friendly and professional. Nothing was too much trouble and I was made to feel welcome and respected at all times. The hotel both inside and out weee beautifully kept and comfortable.
Carolyn, 7-night trip

10/10 Exceptional

Excellent service and value
William, 1-night trip

10/10 Exceptional

It was a very welcoming accommodation just down from the walls of the old city. The room was very comfortable, the staff helpful and the breakfast excellent.
Steven, 1-night trip

10/10 Exceptional

This was a beautiful facility with comfortable rooms and great food--a perfect place for the last leg of our journey. I even went for a swim in the magnificent pool.
Mary, 2-night trip

10/10 Exceptional

Very charming hotel, great restaurant and perfect location only 5 minutes walking distance to the medieval 🏰 city.
Virginia, 1-night trip

10/10 Exceptional

Close to the city
Keith, 1-night trip

10/10 Exceptional

Great location to the cité. Very walkable to the pont vieux. Helpful staff , quiet room
marjaneh, 1-night trip

6/10 Good

Excellent location but the hotel is somewhat worn. Public areas could be better maintained. Breakfast was average.
Michael, 1-night trip

10/10 Exceptional

Nice room. Easy walk to fortress. Nice walk into town from hotel. Enjoyed our stay.
Sheri, 2-night trip

10/10 Exceptional

The dinner in the hotel restaurant was incredible!
Lisa, 1-night trip

10/10 Exceptional

Exceeded expectations
Really exceeded our expectations. The staff were friendly and helpful for checking to our departure. The room was clean, well laid out, comfortable and had a great view. A free soft drink mini bar to welcome you was a nice addition. The view from the bedroom was very nice. The breakfast was full of choice and the pool and garden were a nice place to relax with a good size pool.
Tyrone, 2-night trip

8/10 Very good

Nice friendly staff, shame the pool wasn’t open as weather we were told hadn’t been good enough, apart from that no complaints, would use again definitely as great position for the old city
Danny, 1-night trip

General property information

Breakfast
Available
Parking
Free
Reasons to Book
Beautiful Rooms & Nice Bathroom
Check-In Time
3:00 PM