The room was great. We had a nice view, but the check-in process was unacceptable. I had done the pre check in like they suggested. When we got to the hotel at 10A, we didn’t expect to get into our room right away, but check in was at 3P and it was after 4P before we could actually get in. So disappointed and despite everything else being great, first impressions are important and I can’t say we’d ever go back to this property.