4/10 Fair
5 Dec 2024
I was very disappointed. The lazy river & south pool was shut down. They notified us of this the day after I could no longer cancel and get a refund. The lazy river is one of the reasons we go here. We have been going here for 14 years, sometimes twice a year. We have never gone to one of there sales pitches to buy a condo. I told them we weren't interested the day we checked in. They called us twice after that to try to get us to go. No means No! There was the largest pile of pigeon droppings on our deck. I would say it hadn't been cleaned in months. We had mildly warm water until Thanksgiving then cold water until they came to fix it. I told the front desk all of this and never heard from a manager.
Catherine
Catherine, 7-night trip
Verified Hotels.com guest review