We booked a one-night stay here to celebrate our anniversary, and while the hotel reception service and facilities were great, the spa management completely let us down.
Prior to our arrival, I tried to book a spa treatment for my wife. After receiving no initial reply, I lodged a complaint. The spa staff emailed me back to ask for the details. I provided the requested date and time, assuming she would finalize the booking. However, when we arrived at the spa center, we were told there was no reservation.
We were incredibly surprised that management failed to follow up or confirm whether the booking was successful. While the rest of the hotel staff did a wonderful job, the spa staff lack of professionalism and poor communication cast a major shadow over what should have been a special staycation.