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All properties in Shenzhen, Guangdong, China

Four Points by Sheraton Shenzhen

4-star hotel with spa, near Shenzhen Convention and Exhibition Center

  • Free WiFi
From
£68

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Deluxe Suite, 1 Bedroom, Non Smoking - Living Room
  • Superior Suite, 1 Bedroom - Living Room
  • Outdoor Pool
Outdoor Pool. Image 1 of 67.
1 / 67Outdoor Pool
5 Guihua Road, Shenzhen, 518038, Guangdong, China
8.2.Very good.
  • So much better than the last time I stayed at a Sheraton some 10 years ago. Will surely…

    Nov 29, 2020

  • Everything was ok. Biggest issue for me was the location. It’s inside a free zone. Good…

    Aug 27, 2020

See all 131 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitiser
  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 438 guestrooms
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Futian
  • Shenzhen Convention and Exhibition Center - 27-min walk
  • Coco Park - 38-min walk
  • Huaqiangbei - 2.4 mi / 3.9 km
  • Dongmen Pedestrian Street - 5.7 mi / 9.2 km
  • Splendid China Folk Village - 6.4 mi / 10.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room, 1 Queen Bed
  • Superior Room, Guest room, 1 King
  • Superior Room, Guest room, 2 Double
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Executive Room, 1 King Bed, Non Smoking
  • Superior Suite, 1 Bedroom
  • Deluxe Suite, 1 Bedroom, Non Smoking

What’s around

Landmarks

  • In Futian
  • Shenzhen Convention and Exhibition Center - 27-min walk
  • Coco Park - 38-min walk
  • Huaqiangbei - 2.4 mi / 3.9 km
  • Dongmen Pedestrian Street - 5.7 mi / 9.2 km
  • Splendid China Folk Village - 6.4 mi / 10.3 km
  • Happy Valley - 7.2 mi / 11.5 km
  • Window of the World - 7.8 mi / 12.5 km
  • Shenzhen Safari Park - 10.5 mi / 16.9 km
  • Hong Kong Wetland Park - 12.4 mi / 20 km

Getting around

  • Hong Kong International Airport (HKG) 49-min drive
  • Shenzhen (SZX-Shenzhen Intl.) 23-min drive
  • Hong Kong Lok Ma Chau Station 13-min walk
  • Shenzhen Station 7-min drive
  • Hong Kong Sheung Shui Station 10-min drive
  • Futian Checkpoint Station 10-min walk
  • Fumin Station 19-min walk
  • Yitian Station 20-min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
map
See on map
5 Guihua Road, Shenzhen, 518038, Guangdong, China

At a glance

Hotel size

  • This hotel has 438 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Guests will receive key retrieval information.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • On-site self-parking (CNY 35 per night; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Children's pool
  • Health club
  • Sauna
  • Pool sunloungers
  • Pool umbrellas

Working away

  • Business centre
  • Number of meeting rooms - 14
  • Conference space
  • Conference space size (feet) - 12917
  • Conference space size (meters) - 1200
  • Conference centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 2
  • Year Built – 2004
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Lever door handles

Languages Spoken

  • Chinese
  • English
  • Japanese
  • Korean

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

Dining

Taste – This buffet restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner.

China Spice – This fine-dining restaurant specialises in Chinese cuisine and serves brunch, lunch and dinner. Open daily.

The Lounge – On-site café. Open daily.

23rd Terrace – This buffet restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 196 for adults and CNY 149 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 500.00 per vehicle (one-way)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Rollaway beds are available for CNY 233.0 per night

ParkingPay at property

  • Self-parking costs CNY 35 per night with in/out privileges
  • RV/bus/lorry parking is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 6:00 AM to 10:00 PM
  • The seasonal pool is open from January to December
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property 72 hours prior to arrival on the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, cash, mobile payments, Alipay and WePay.

Also known as

  • Four Points Sheraton Shenzhen Hotel
  • Four Points Sheraton Shenzhen Hotel
  • Four Points by Sheraton Shenzhen Hotel
  • Four Points by Sheraton Shenzhen Shenzhen
  • Four Points by Sheraton Shenzhen Hotel Shenzhen
  • Four Points Sheraton Shenzhen
  • 4 Points By Sheraton Shenzhen
  • Shenzhen Four Points
  • Four Points By Sheraton Shenzhen Hotel Shenzhen
  • Four Points Shenzhen
  • Four Points by Sheraton Shenzhen Hotel
  • Four Points by Sheraton Shenzhen Shenzhen
  • Four Points by Sheraton Shenzhen Hotel Shenzhen

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Four Points by Sheraton Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs CNY 35 per night. Motorhome/coach/lorry parking is available.
  • Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3:00 PM - 6:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes, there are 4 on-site restaurants, featuring al fresco dining and Asian cuisine. Nearby restaurants include Brotzeit (2.1 mi), Shark (2.1 mi) and Baia Burger Concept (2.1 mi).
  • Yes, an airport shuttle is available. The charge is CNY 500.00 per vehicle one-way.
  • On-site recreation at Four Points by Sheraton Shenzhen includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Four Points by Sheraton Shenzhen also has a seasonal outdoor pool and a sauna, as well as a health club and a garden.
8.2.Very good.
  • 2.0.Poor

    The air conditioning does not work in this building apparently. I was put in two separate rooms and the first never reached lower than 25.5 degrees C and the second got down to 24 C by morning but stayed around 25 most of the night. I like it cold when I sleep so, needless to say I slept very little on the uncomfortable bed. The only thing pleasant were the pillows. The rooms looked like they hadn’t been updated since the 80s and I was disappointed with almost all aspects of this stay, especially for the price. No amenities were open, including pool and spa, which were the main reasons for booking here, and manager was unreasonable and unyielding when asked for a discount, Marriott points, or some sort of compensation due to terrible stay, and no amenities. I would not recommend anyone stay at this terrible hotel unless they like wasting money.

    1 night trip with friends, Jun 4, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Thought the property was clean and nice. Staff was helpful.

    4 night business trip, Nov 24, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Old hotel quite expensive, they gave me the wrong receipt I had to call and send back the previous one, all at my expense

    KANG, 3 night business trip, Oct 30, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    A Nice Stay.

    The room is reasonable in sizes and cleaniness and can see the signs of continuous upkeep. The hotel is located at the border with Hong Kong and a little bit away from shopping areas, and with limited dining places around, but its shuttle service is a plus. Onsite facilities like outdoor pools, indoor hot pools, gym and sauna are great. Helpful staff and breakfast has a lot of choices too.

    Kin Ming, 1 night romance trip, Aug 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    MR.Lui

    Clean , organized,friendly well trained staff

    Lui, 1 night trip with friends, Jul 27, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    No shops around hotel

    Teck Eng, 3 night business trip, Jun 27, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Old property. Toilet flush don’t work. Bed sheets smell. Carpet old. Pain to go to lobby. Dirt at several places

    3 night romance trip, Jun 17, 2019

    Verified Expedia guest review

  • 8.0.Very good

    For the price paying for this property it is a pretty good value

    Tim, 1 night trip with friends, May 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very friendly and helpful staff members, always ready to help

    1 night family trip, May 3, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Oddful smelling,

    Anthony W, 2 night romance trip, Apr 13, 2019

    Verified Hotels.com guest review

See all 131 reviews