6/10 Good
10 Jan 2025
Disappointing Stay with Poor Problem Resolution
We stayed at this hotel for three nights, and unfortunately, our experience was disappointing. On the first night, we couldn’t sleep until 4 a.m. due to extremely noisy neighbors in the room above us. Before the second night, we asked the staff to resolve the issue. Their solution was to move us to a smaller, simpler room with a smaller bed and half the size of our original room, located on the side facing a noisy street. Although we agreed to the change, it was only because another sleepless night wasn’t an option for us.
The staff mentioned that the price difference between the two rooms was minimal, and since we had already paid in full, they offered to waive the $17 parking fee for the three nights as compensation. However, when we repeatedly asked for a room of the same or better quality—even stating we were willing to pay extra—they didn’t offer any alternatives.
At checkout, the staff attempted to charge us for parking despite our prior agreement. After pointing out the arrangement, they then asked us to pay for two out of the three nights instead. We had to explain our dissatisfaction and reiterate the earlier agreement before they finally waived the parking fee altogether. However, we still ended up bearing the cost and inconvenience of staying in a far less comfortable room.
Regarding the comfort of the rooms, both had old, uncomfortable mattresses that left even two young guests waking up with joint pain.
Aliaksei
Aliaksei, 2-night trip
Verified Hotels.com guest review
