6/10 Good
6 Jan 2025
We requested and paid for a queen balcony with ocean view. What we got was a 2 bedroom no balcony or view. Yes it may have been a more expensive room but no view or balcony. The reason we picked this property was for the balcony and view. We told them the room was not correct and they stated they could not move us to a different room. We contacted hotels.com and all they could do was give us one key credit. We were very disappointed. And of course no manager to discuss this with.
rebecca
rebecca, 2-night trip
Verified Hotels.com guest review