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InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel

5.0 star property
Ras Al Khaimah beachfront hotel with spa, outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel

Private beach, white sand, beach bar, kayaking
Outdoor pool, open 8:00 AM to 7:00 PM, pool loungers
Outdoor pool, open 8:00 AM to 7:00 PM, pool loungers
Premium bedding, down duvets, Select Comfort beds, minibar
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Connecting rooms available
  • Pool
  • Bar
  • Gym
  • Air conditioning
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • 24-hour health club
  • Steam room
  • Free use of bicycles
  • Children's pool
  • Beach bar

For families (6)

  • Free cots/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The price is £195
includes taxes & fees
13 Jan - 14 Jan 2025

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite, 1 King Bed, Sea View

View from room

Suite, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 68 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds, Terrace (Garden)

Premium bedding, down duvets, Select Comfort beds, minibar

Suite, 2 Single Beds, Terrace (Garden)

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
  • 100 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Terrace (Garden)

Premium bedding, down duvets, Select Comfort beds, minibar

Suite, 1 King Bed, Terrace (Garden)

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
  • 100 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Beachfront (Pool)

Villa, 1 King Bed, Beachfront (Pool) | Premium bedding, down duvets, Select Comfort beds, minibar

Villa, 1 King Bed, Beachfront (Pool)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
  • 150 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Business Lounge Access, Sea View

View from room

Room, 1 King Bed, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Living room | 50-inch flat-screen TV with satellite channels, TV

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 100 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Business Lounge Access, Sea View

View from room

Room, 2 Single Beds, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, 2 Single Beds (Seafront)

Room amenity

Villa, 2 Single Beds (Seafront)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 100 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Villa, 1 King Bed (Seafront)

Room amenity

Villa, 1 King Bed (Seafront)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 100 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Sea View

View from room

Classic Room, 2 Single Beds, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Terrace, Sea View

View from room

Classic Room, 1 King Bed, Terrace, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Terrace, Sea View

View from room

Classic Room, 2 Single Beds, Terrace, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room

Premium bedding, down duvets, Select Comfort beds, minibar

Classic Room

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Sea View

View from room

Classic Room, 1 King Bed, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Sea View (Panoramic)

View from room

Classic Room, 2 Single Beds, Sea View (Panoramic)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Accessible, Sea View

View from room

Classic Room, 1 King Bed, Accessible, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Sea View (Panoramic)

View from room

Classic Room, 1 King Bed, Sea View (Panoramic)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Sea View (Panoramic)

Presidential Suite, Sea View (Panoramic) | Premium bedding, down duvets, Select Comfort beds, minibar

Presidential Suite, Sea View (Panoramic)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 200 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Business Lounge Access, Sea View

Premium bedding, down duvets, Select Comfort beds, minibar

Suite, 1 King Bed, Business Lounge Access, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 68 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Peninsula Sea View Pool Villa | View from room

Anantara Mina Al Arab Ras Al Khaimah Resort

Pool
Spa
Free parking
Free WiFi
9.0 out of 10, Wonderful, (12)
The price is £250
includes taxes & fees
19 Dec - 20 Dec
Anantara Mina Al Arab Ras Al Khaimah Resort
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About the area

Map
Mina Al Arab, Ras Al Khaimah, 0

What's nearby

  • Al Hamra Mall - 9 min drive
  • Al Hamra Golf Club - 10 min drive
  • Al Qawasim Corniche - 16 min drive
  • National Museum of Ras al Khaimah - 17 min drive
  • Al Manar Mall - 19 min drive

Getting around

  • Ras al Khaimah (RKT-Ras al Khaimah Intl.) - 32 min drive

Restaurants

  • ‪Lagoon Stop - ‬5 min drive
  • ‪Glug Coffee House - ‬4 min drive
  • ‪مقهى شط الاسكندريه - ‬8 min drive
  • ‪Shrimps Pot - ‬19 min walk
  • ‪The Muse Cafe - ‬3 min drive

About this property

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel offers a private beach where you can sip a drink at the beach bar, plus you'll have access to on-site parasailing and kayaking. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Levant and Nar, one of 5 restaurants, serves Turkish cuisine and is open for dinner. A free kid's club, a poolside bar and a 24-hour health club are other highlights at this luxurious hotel.

Languages

Arabic, English, French, German, Russian, Spanish, Turkish

At a glance

DONE

Hotel size

    • 351 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 25+ Mbps) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free secured, covered on-site self-parking
    • Free secured, covered on-site valet parking
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking and van parking on site
    • Height restrictions apply for on-site parking
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 5 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee/tea in a common area
  • Private dining
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's menu
  • Children's games
  • Toys
  • Paddleboard on-site

What to do

  • On a private beach
  • Kayaking
  • Parasailing
  • Paddleboard on-site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Boat tours nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • 10 meeting rooms
  • Computer station
  • Conference space (462 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers
  • Water sports equipment
  • Paddleboard on-site
  • Romance packages

Facilities

  • Built in 2021
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Wheelchairs available on site
  • Visual fire alarm
  • Doorbell and phone notifications
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool access ramp on site
  • Thin carpet in room

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Selected Comfort mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps) and free wired Internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, Thai massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Levant and Nar – This beachfront restaurant specialises in Turkish cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
NoHo Bar & Grill – Overlooking the ocean, this brasserie specialises in American cuisine and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Amarbar – Overlooking the ocean and pool, this cocktail bar specialises in Mediterranean cuisine and only serves light fare. Open daily.
ShaSha – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
Saffar – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 125 for adults and AED 62.5 for children

Children & extra beds

  • Rollaway beds are available for AED 250 per day

Parking

  • RV/bus/lorry parking is available for an extra charge
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards, mobile payments and cash.
Mobile payment options include: Apple Pay and Samsung Pay.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Intercontinental Resort SPA
InterContinental Ras Al Khaimah Resort Spa an IHG Hotel

Frequently asked questions

Does InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel offer free cancellation for a full refund?
Yes, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel?
Yes, there's free self and valet parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel?
You can check in starting at 3:00 PM. Check-out time is noon.
What is there to do at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel and nearby?
Have fun with on-site activities such as kayaking, parasailing and cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel also has a private beach and a 24-hour health club, as well as an arcade and a garden.
Are there restaurants at or near InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel?
Yes, there are 5 on-site restaurants, featuring al fresco dining, Turkish cuisine and ocean views.
Does InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel like?
InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel is in Mina Al Arab. Popular attractions include Al Hamra Mall, which is 9 minutes away by car.

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, an IHG Hotel Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Very good

The washrooms didn’t have pressure pumps so showers were slow. Hand shower in WC was useless as it was dead slow
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

4/10 Fair

- dust room - unhelpful staff - services are not worth the money - Overcrowded beach
jenan, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Abdullah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent resort. It is highly recommended
Abdullah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hospitality and better place to escape from crowd
Rupesh, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Fahad, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Vyomi, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great place for a weekend away on the beach, good choice of restaurants
James, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Ferdinand, 2-night trip
Verified Expedia guest review

10/10 Exceptional

MAJID, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing, stayed in the villa great food, beach and staff are exceptional.
OMAR, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Almost perfect
It is rare for a hotel to be almost perfect, at least for us. From arriving we were warmly greeted, the room had a huge terrace and we were allowed to check in early which brilliant. Pool was so warm like a bath, lots of nice sun beds and swings and swinging baskets for relaxing and photos. Beach beautiful white sand, staff so nice, breakfast yummy!! I can only say room service was disappointing and could be improved but the restaurant food was amazing. Of course there is the construction next door which is loud and dusty, and the other guests were not all the best to be around, but I was really surprised and happy to stay at the RAK intercontinental.
james, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sunghee, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nasiem, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Minhee, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

I love it, almost ….
Roomboy Sudi, I never had so friendly service! Even Margret, Fred or Ali very friendly staff. They made my stay almost to a perfect holidaytrip One bad point: breakfast. I used only one time, it is very bad. I paid a lot of money and when I arrived breakfast area they want give me a table on the corridor. Area was overcrowded. I really couldn’t. believe and was disappointed Food was bad quality. Even I paid, I didn’t go a second time. Very pity for a 5 star hotel.
Andre, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night family trip
Verified Hotels.com guest review

8/10 Very good

Elegant hotel in RAK
Very nice hotel opened less than 1 yr ago. Nicely decorated. Rooms are elegant as well. Staff was very helpful
Anis, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

After 3 o’clock and the room was not ready
Laama, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Erica, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Amazing Property, Staff - but could do a little be
stayed from 22 - 24 July as a staycation taking the Club Access room. The Amazing Staff: Jessica, Shanu and Saurav at Club Lounge were superb. Qattan at Levant & Nar was super helpful and courteous. Room: Great size - nicely decorated overlooking the sea. Kids & Teens Club: Absolutely amazing! Ambiance: Very family and child friendly. Breakfast & Club House food: The breakfast came with a lot of options at Saffar, enjoyed it. Club house high tea was excellent, the cocktails were all right. The negatives: 1. I was double charged - I paid the hotel website and then my card was fully charged at the property at 2 am in the night. Luckily saw the sms and took an inconvenient 10 mins to resolve it. On that note - the amount held on my card for security deposit is still pending to be returned and I do hope that resolves without me having to follow up. 2. Room service: Took longer than desired. Twice we requested for milk for our little daughter that literally did not come. 3. Sha Sha: Nicely designed restaurant pool bar. It took them over 35 minutes to get me a salad to the point I cancelled it, as my family had finished and jumped in the pool already. Unacceptable. Summary: its a great hotel, the staff is pleasant and very hospitable. There are a few service challenges as narrated above which I sincerely hope they improve on as had those episodes not happened, this review would have been a 5 out of 5.
Ali Iqtedar, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review