I am a frequent guest at your hotel and I've always loved it because it is conveniently located, the rooms are clean and somewhat modern, and it's overall affordable.
That being said, I am ALWAYS feeling a bit on edge when checking in or whenever dealing with front desk reception. In almost all circumstances, your front desk personnel are generally very prickly and they act like they are being put-out by anything you ask them.
I have accepted this unfortunate behavior as a returning guest, but my recent situation sort of was a final straw for me. My partner who was staying in my room with me was sick and using our hotel bathroom and I went downstairs to use the bathroom in the hotel lobby.
I was told I couldn't use it. It was the reception's personal bathroom and that the hotel has no public bathrooms.
Interesting, because I am not the "public." I was a paying guest. I don't think I need to say more about that.
What I will tell you is that what was once modern, chic boutique hotel is quickly turning into an undesirable place to stay.