Residence Inn by Marriott New York Manhattan/Times Square

Good value, excellent position.

The staff are excellent - very helpful and friendly. The hotel itself is tired and in need of a refurbishment. The rooms are faded and in poor condition and the breakfast buffet needs work - too many customers in a small space and too few staff. The location is superb though and I suspect this is what has led to a level of complacency when it comes to the condition of the rooms.

Booked a "suite"with 2 double beds,it was awful,tiny cramped room,nothing like the photos.No lounge area,three quarter size beds, small hanging space to share between 4.Opened curtains and were looking into an office approx 3 feet away! Room dark but was made worse as had to keep curtains closed otherwise office workers could see straight into room.Had sent 3 emails to ask for high room with decent view as trip was for special birthday and to have wine in room on arrival. Hotel didn't bother to reply. Asked at reception to change room, the staff were rude and unhelpful,said there was nothing they could do because we had not used the Marriott website to book so it wasn't their problem, told we could upgrade which we agreed to do but then told no rooms availble until day after we checked out! Asked if wine could be delivered to room as a surprise and was told to go to bar and fetch it myself!! Toilet broke early evening,wasn't repaired till following day- not much fun when 4 sharing. Had plenty of saucepans but only 2 cups/glasses in kitchen area. Have stayed at several Marriott hotels before and they have been great but certainly would not go back to this one.

Very good hotel in a very central location, 4 minutes walk to Broadway. The staff was polite and they accepted my parcel's, boxes every day with a patience. The room was big enough for a sofa and a king bed so my daughter was very happy in her big bed. also the kitchen supplies was enough too. Will definetly stay again

This hotel is within 5 minutes of Times Square centre and beside a subway station. It was also easy to get to from the airport by train. Bryant past is located meters from the hotel. Our room was a suite so it consisted of a double bed and a sofa bed. The only downside was the mattress of the sofa bed was not very comfortable due to it folding into the sofa.