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Grand Rotana Resort & Spa

5.0 star property
Upmarket beachfront hotel with spa, near SOHO Square

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Rotana Resort & Spa

3 outdoor pools, open 8:00 AM to 5:00 PM, free pool cabanas
Private beach, beach cabanas, sun-loungers, beach umbrellas
Property entrance
Private beach, beach cabanas, sun-loungers, beach umbrellas
3 outdoor pools, open 8:00 AM to 5:00 PM, free pool cabanas

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Airport transfer
  • Spa
  • Gym
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 2 beach bars
  • 6 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • Free shopping centre shuttle
  • Health club
  • Outdoor tennis court
  • Sauna

Feel at home (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
The price is £93
includes taxes & fees
12 Jan - 13 Jan 2025

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, 1 Bedroom (Sea Front)

Suite, 1 Bedroom (Sea Front) | Down duvets, Tempur-Pedic beds, minibar, in-room safe

Suite, 1 Bedroom (Sea Front)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Blackout curtains
Separate bedroom
Tempur-Pedic bed
Down duvet
  • 69 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Sea View (Pool View)

Panoramic Room, 1 King Bed, Sea View (Pool View) | Down duvets, Tempur-Pedic beds, minibar, in-room safe

Panoramic Room, 1 King Bed, Sea View (Pool View)

Highlights

Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, 2 Single Beds, Sea View (Pool View)

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Panoramic Room, 2 Single Beds, Sea View (Pool View)

Highlights

Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed, Garden View

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Sea View

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Room, 2 Single Beds, Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Business Lounge Access (Sea Front)

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Room, 2 Single Beds, Business Lounge Access (Sea Front)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed, Business Lounge Access (Sea Front)

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Room, 1 King Bed, Business Lounge Access (Sea Front)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Down duvets, Tempur-Pedic beds, minibar, in-room safe

Room, 2 Single Beds, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Sea Front)

Room, 2 Single Beds (Sea Front) | Down duvets, Tempur-Pedic beds, minibar, in-room safe

Room, 2 Single Beds (Sea Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed, Sea View

Room, 1 King Bed, Sea View | Down duvets, Tempur-Pedic beds, minibar, in-room safe

Room, 1 King Bed, Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Sea Front)

Room, 1 King Bed (Sea Front) | Down duvets, Tempur-Pedic beds, minibar, in-room safe

Room, 1 King Bed (Sea Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Tempur-Pedic bed
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

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includes taxes & fees
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About the area

Map
Shark's Bay, Sharm El Sheikh, South Sinai Governorate, 46619

What's nearby

  • Shark's Bay - 5 min walk
  • Sharm El Sheikh Golf Resort - 5 min drive
  • SOHO Square - 11 min drive
  • Domina Coral Bay Congress Centre - 12 min drive
  • Shark's Bay Beach - 14 min drive

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 13 min drive
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • ‪Бичес Жрака - ‬9 min drive
  • ‪Бухай бар - ‬12 min drive
  • ‪Басик С Барчиком - ‬10 min walk
  • ‪4009 - ‬19 min walk
  • ‪Кафе " У Рамзесика - ‬10 min walk

About this property

Grand Rotana Resort & Spa

Putting you within a 15-minute drive of SOHO Square, Grand Rotana Resort & Spa offers a private beach where you can enjoy cabanas, beach umbrellas and beach massages. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Ramses, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 beach bars, a free kid's club and a poolside bar.

Languages

Arabic, Belarusian, English, German, Italian, Russian, Ukranian

At a glance

DONE

Hotel size

    • 526 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (7 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free secured, uncovered on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking and van parking on site
    • Height restrictions apply for on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Free shopping centre shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Childcare in room (surcharge)
  • Children's menu
  • Lifeguard on-site

What to do

  • On a private beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Sailing
  • Concerts/live shows
  • Evening entertainment
  • Karaoke
  • Private beach access
  • Access to nearby outdoor pool
  • Access to nearby health club
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference space (1615 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 9 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • 3 outdoor pools
  • Arcade/games room
  • Bike parking
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • At least 80% of food locally sourced
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Mediterranean architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 50
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual fire alarm
  • Well-lit path to entrance
  • Step-free path to entrance
  • Hospital bed available
  • Portable hoist available
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Home comfort

  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Treadmill
  • Stationary bike
  • Free weights

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Tempur-Pedic mattress
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • High chair
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Zen The Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Ramses – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Mezzaluna – This poolside restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Palms Bar & Grill – This beach café specialises in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Silk Road – This poolside fine-dining restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
SkyBar – This bar only serves dinner. A children's menu is available. Open daily.

Fees & policies

Refundable deposits

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15 per person
  • Airport shuttle service is offered for an extra charge of USD 18 per person (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve rollaway/extra beds and high chair

Parking

  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 5:00 PM
  • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
  • Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a security system on-site.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Grand Rotana
Grand Rotana Resort
Grand Rotana Resort Sharm el Sheikh
Grand Rotana Sharm el Sheikh
Rotana Grand
Grand Rotana Resort And Spa
Grand Rotana Sharm El Sheikh
Grand Rotana Hotel Sharm El Sheikh
Grand Rotana Resort Spa

Frequently asked questions

Does Grand Rotana Resort & Spa offer free cancellation for a full refund?
Yes, Grand Rotana Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Rotana Resort & Spa?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 5:00 PM.
Are pets allowed at Grand Rotana Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Rotana Resort & Spa?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Grand Rotana Resort & Spa?
Yes, an airport shuttle is available. The charge is USD 18 per person one-way.
What are the check-in and check-out times at Grand Rotana Resort & Spa?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at Grand Rotana Resort & Spa?
No, this hotel doesn't have a casino, but Sinai Grand Casino (11-min drive) is nearby.
What is there to do at Grand Rotana Resort & Spa and nearby?
Have fun with on-site activities such as sailing, volleyball and beach yoga and improve your game at the on-site tennis courts. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Rotana Resort & Spa also has 2 beach bars, a private beach and a water slide, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Grand Rotana Resort & Spa?
Yes, there are 4 on-site restaurants, featuring beachfront dining, international cuisine and pool views.
What's the area around Grand Rotana Resort & Spa like?
Grand Rotana Resort & Spa is located on the waterfront, a short 5-minute walk from Shark's Bay.

Grand Rotana Resort & Spa Reviews

Reviews

8.4

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Samir, 4-night trip
Verified Hotels.com guest review

8/10 Very good

RAMY, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Had a great time!
We loved the hotel! From the staff to the grounds, it was a wonderful experience! Everything is kept very clean and nice, wish we could have stayed longer
John, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rami, 7-night trip
Verified Expedia guest review

2/10 Poor

HORRIBLE STAY
-Deluxe room as booked but can't be even normal!! It was room #1127 -Rude rescue team at the pool and impolite way in speaking to gusets and their managers is taking no action at all to stop that. - Room full of ants and insects, cleaning level is a disaster , i have to call to bring some one to take the trash! -Ants were found also in my drink at Ramsis restaurant at the hotel and the guy comfortably said it won't be the last problem!! -Not recommended at all
2-night family trip
Verified Hotels.com guest review

4/10 Fair

My first and last time such hotel !
I booked upon recommendation of my friend about how amazing the hotel is and stayed in room 1127. Since i entered the room the problems has started. The room supposed to be deluxe one but it was full of insects "ants" and my baby was harmed by them many times !! They said they clean the room every 48 hours but nothing happened, i even have to call to bring some one to take the trash!!!. I found ants in my drink at the restaurant "RAMSIS ONE"! and when I called the guy to show it to him , he looked in the glass saying i am not saying anything although it was on the surface!! then said that such problems happened a lot and this will not be the last time for having such problems so sorry by any way!! I actually dont know how he could speak in such way to a customer till now!.The electric stairs was damaged and i have to climb the huge amounts of stairs lifting my baby stroller just to reach to the restaurant!, The rescue team working on the pool are more than rude, speak in un proper way with my wife to prohibit her from going to the swimming pool claiming that time is ended although it was 5 pm and when we called the Mr Mohamed from the reception, he said no time is still on till 7pm !!! and the guy should not said that and advised if it repeats again just let him know without even taking any action with him!! Very disappointing place, do not recommend it at all.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

nice stay
amazing
elmetwalli, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice stay but...
Good place but more suitable in summer rather than in winter because adult bool is not heated but kids pool is heated. Rooms some are new and amazing others are old so always choose renovated rooms otherwise amazing place
Khaled, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best resort for family time
Best place to be with family
Sendil Kumar, 14-night business trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

8/10 Very good

Grand Rotana World Radiocommunications Conference
Weather was excellent; hotel location was good; very friendly staff. Reservations don’t communicate with reception - had two issues.
Graham, 27-night business trip
Verified Hotels.com guest review

8/10 Very good

Vacation in EGYPT
Staff hospitality and service was great, friendly and above expectations. Would love to be back and recommend to other.
Nahed, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful vacation at sharm
This is my fifth time to stay with my family at Grand Rotana sharm. Everything was more than perfect. Defiantly we will come back again. Most recommended to all.
Asham, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

4-night trip
Verified Orbitz guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

perfect vacation
I would like to thank all staff for the kind hospitality, it is the best resort in sharm, this is my fifth stay at Grand Rotna Sharm and most recommended to all
ahmed, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karam, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great place for family or couples get away.
Karen, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly staff, beautiful views, and world class snorkeling steps away from the hotel!
3-night trip
Verified Orbitz guest review

2/10 Poor

Full of prostitutes
Horrible hotel, staff are unfriendly and impolite. Room was not clean, and many prostitutes are with guests and when we complained to the managers they said they can't interfer. Shame on you.
Metchy, 2-night trip
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

poor check in
The resort itself is absolutely lovely. I had the most relaxing time. The man named Mohammed who manages the ramses is awesome. Very friendly. Food was not too my liking at ramses but some may find it great. The good thing is there are options. Issue I have is with the reception and check in. I booked through hotels.com and booked full board. On arrival I was told it was breakfast only. The people at reception were not very helpful despite me showing them the confirmation. I was told that they would try to sort out the issue but nothing was done in the 3 nights I was there.
3-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing stay
I wouldn't return! Was on an AI basis for Christmas and new year but everything was extra extra extra.. Ramses restaurant is pure chaos always dirty tables not being cleaned which left an impression of bad management, the snack bar was a joke just a hot cupboard with maybe a slice of pizza or a falafel no menu to order a sandwich or anything.. this hotel is not 5 stars. Sky lounge was nice in an evening and the staff were lovely but very disappointed that there was no entertainment for guests on NY eve everybody was thinking what's happening so one of the staff found some music through you tube and put it on the sound system so at least we had something,they wanted 120 dollars per person to go into the Cleopatra lounge for some entertainment not everybody wanted that. I emailed the general manager about my concerns but he couldn't even reply to me just a phone call to my husband to say this was company policy.. I left this hotel thinking never again..
Stella, 14-night romance trip
Verified Hotels.com guest review

8/10 Very good

john, 3-night romance trip
Verified Hotels.com guest review