Malmaison Oxford

Lovely hotel and staff were amazing! 100% will be coming back here on our next trip to Oxford :)

Came as part of an anniversary treat - all started well helpful and polite welcome, able to park a little early. But from then on in, not really worth the price tag - even for the novelty factor. The room had tatty, damaged furniture but the bed was comfortable. The bathroom was awful-had it been mine at home I would be embarrassed to allow others to use it. The bath was stained and scratched and I wish I'd never looked behind it-not seen a mop for a long time! Afternoon tea was only OK. Dinner was less than ok and breakfast was just breakfast. No atmosphere or ambiance. Upon on check-out, was charged for services we hadn't used. Was sorted but not asked how the stay was as it took too long to them to then find our car keys. Fine stay for the novelty but have paid much less for much better.

Great location in central Oxford. Good hotel. I upgraded my room but think I should have stuck with the room I booked originally, as I didn't see what benefit of the upgrade were. If I stay in Oxford I will most probably stay here again.

Although the hotel had an issue with the hot water for which they gave a 50% discount I found the whole stay rather disfunctional. Check in was very poor. Breakfast was crowded and the seats were unclean. The hotel is in a former prison and has marginally improved in my uneducated opinion. I shan’t be staying again.