Excellent heart-of-the-city location, 2 min. walk to Plaza de Armas. Easy access to public transport, shops, restaurants, everything downtown has to offer (which is a LOT). But . . . the lobby is OK, the staff was very nice indeed, but the room was, well, just this side of shabby. Holes in the sheets, tears in the towels, chips in the tub, mold on the ceilings and walls of the bathrooms, beat up baseboards, cabinets, etc. A good cosmetic makeover would make a world of difference. The breakfast was barely OK, but the server couldn't muster up a smile if he had to. I had very reasonable late checkout, and a very reasonable pre-arranged cab to the airport through the hotel. I would stay here again as the price was right but they need to invest in cleaning it up. "Faded Glory" would be a good descriptive phrase for this once, obviously 4 star hotel.