4/10 Fair
13 Dec 2024
Bad experience
Attended an event in the hotel and stayed over at the hotel the bed was very comfortable cleanliness of the room was soo high standard very impressed.
However after the event we were looking for the residence bar in the lobby a good few of us were staying at the hotel.
Which ended up being really uncomfortable and unsettling experience the hotel staff or security took a rather strict and abrupt approach to enforcing their rules, particularly late at night. While it’s not uncommon for hotels to enforce policies about non-guests in certain areas after hours, the tone and manner in which they addressed us and my colleagues made us feel passive-aggressive and overly authoritative by 5 men. (Which most of us were females)
Being told there was no access to a residence bar—especially when it’s common in many hotels for guests to have a place to gather late at night. This kind of approach not only lacks hospitality but also created a rigid and unwelcoming atmosphere, which is not what guests typically expect from a hotel.
We were asked to provide our names and what room number were we in.
We felt invaded in the lobby and told to go to our rooms.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review