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Dedeman Palandoken Resort Hotel

4.0 star property
Ski-in/ski-out hotel with spa, near Palandöken Mountain

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Photo gallery for Dedeman Palandoken Resort Hotel

Cozy attic bedroom with a sloped ceiling, featuring a neatly made bed, comfortable chair, and small table with a bowl of fruit.
Experience the vibrant atmosphere of our dance floor, complete with a dynamic light projection and stylish bar area.
Enjoy al fresco dining in a serene mountain setting, surrounded by nature.
Relax in a spacious bathroom with a central hot tub and marble-tiled floor.
Enter a spacious lobby with a high ceiling and exposed beams, surrounded by a central stone wall and ornate decor.
Nestled at the foot of Palandöken Mountain, Dedeman Palandoken Resort Hotel offers a family-friendly retreat. Enjoy local cuisine for breakfast, dance the night away at the nightclub, and unwind with a deep-tissue massage or relaxing time on the sun loungers by an indoor pool.

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Ski facilities
  • Spa
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • 24-hour health club

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Duplex

Duplex | 1 bedroom, in-room safe, desk, blackout curtains

Duplex

Highlights

Heating
Free rollaway/extra beds
Free cots/infant beds
HDTV
Separate bedroom
Blackout curtains
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, desk, blackout curtains

Superior Room

Highlights

Heating
Free rollaway/extra beds
Free cots/infant beds
HDTV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Front of property

Dedeman Erzurum Palandöken Ski Lodge

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.4 out of 10, Very good, 245 reviews
The price is £48
includes taxes & fees
22 Jul - 23 Jul
Dedeman Erzurum Palandöken Ski Lodge
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About the area

Map
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum

What's nearby

  • Palandöken Mountain - 1 min walk - 0.0 km
  • Lala Mustafa Pasa Mosque - 9 min drive - 8.6 km
  • Twin Minaret Madrasa - 9 min drive - 8.6 km
  • Rüstem Pasha Caravanserai - 9 min drive - 8.9 km
  • Abdurrahman Gazi Tomb - 13 min drive - 8.5 km

Getting around

  • Erzurum (ERZ) - 22 min drive
  • Palandoken Station - 29 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Fanus Cafe Erzurum - ‬3 min drive
  • ‪Ejder3200 Küre Cafe - ‬6 min drive
  • ‪Polat Erzurum Resort Hotel Mola Cafe - ‬6 min drive
  • ‪Dedeman Palandoken Ski Cafe - ‬2 min walk
  • ‪Sway Hotel Ski Pub - ‬6 min drive

About this property

Dedeman Palandoken Resort Hotel

With ski-in/ski-out access, Dedeman Palandoken Resort Hotel allows you more time for downhill skiing, snowboarding and cross-country skiing. Guests can indulge in deep-tissue massages at the spa, and Ana Restaurant serves breakfast, lunch and dinner. Other highlights include 2 bars/lounges, an indoor pool and a nightclub. Ski passes, storage, rentals and lessons are also available.

Languages

English, German, Russian, Turkish

More about this property

VISIBILITY

At a glance

Hotel size

    • 187 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: noon; check-in end time: 4:00 PM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 12:30 PM
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered on-site self-parking
    • Free on-site extended parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Height restrictions apply for on-site parking

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop
  • Children's games
  • Toys

What to do

  • Pool table
  • Hiking/biking trails nearby
  • Sledging nearby
  • Hot springs nearby

Working away

  • Meeting room
  • Conference space (2153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Ski equipment hire
  • Ski storage
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 1994
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Piano
  • 24-hour health club
  • An indoor pool
  • Designer shops on-site
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Skiing lessons
  • Ski storage
  • Ski hire
  • Ski lifts nearby
  • Ski runs nearby
  • Snowshoeing nearby
ROOM

Room amenities

Be entertained

  • 19-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Dedeman Palandöken Hotel Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are hot springs open between 9:00 AM and 8:00 PM.

Dining

Ana Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Iglo Cafe – This bistro serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Teleski Cafe – This bistro only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of TRY 100 per person (return)
  • Early check-in can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from 17 March 2025 to 16 December 2025 (dates subject to change).
The property is closed between 15 March and 15 December.

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 6 and 11 costs TRY 80 (return)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool without adult supervision
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Hot springs access available from 9:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Property Registration Number 5729
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Dedeman Palandoken
Dedeman Palandoken Erzurum
Dedeman Palandoken Resort Hotel
Dedeman Palandoken Resort Hotel Erzurum
Palandoken
Dedeman Palandoken Resort
Dedeman Palandoken Resort Hotel Hotel
Dedeman Palandoken Resort Hotel Erzurum
Dedeman Palandoken Resort Hotel Hotel Erzurum
HELP_OUTLINE

Frequently asked questions

Is Dedeman Palandoken Resort Hotel currently open?

This property is closed from 17 March 2025 to 16 December 2025 (dates subject to change).

Is there a pool at Dedeman Palandoken Resort Hotel?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at Dedeman Palandoken Resort Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Dedeman Palandoken Resort Hotel?

Yes, there's free self and extended parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.

Is an airport shuttle service offered by Dedeman Palandoken Resort Hotel?

Yes, an airport shuttle is available. The charge is TRY 100 per person return.

What are the check-in and check-out times at Dedeman Palandoken Resort Hotel?

Check-in start time: noon; check-in end time: 4:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 12:30 PM. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at Dedeman Palandoken Resort Hotel and nearby?

Have fun with on-site winter activities such as cross-country skiing and snowboarding. Additional recreation nearby includes hot springs. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Dedeman Palandoken Resort Hotel also has 2 bars, a nightclub and a 24-hour health club, as well as a sauna and an arcade.

Are there restaurants at or near Dedeman Palandoken Resort Hotel?

Yes, Ana Restaurant offers al fresco dining.

What's the area around Dedeman Palandoken Resort Hotel like?

Dedeman Palandoken Resort Hotel is in Palandöken, a short 1-minute walk from Palandöken Mountain.

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Dedeman Palandoken Resort Hotel Reviews

Reviews

7.6

Good

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Erzurum Ski

All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
Erdem, 2-night trip

8/10 Very good

Decent hotel with unfriendly reception crew

We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
Mine, 2-night trip

2/10 Poor

Ogunc, 4-night trip

6/10 Good

Otele gelmeden öncede yorumlara baktığımda sigara kokusu ile ilgili yorumlar görmüştüm. Böyle bir sorunla karşılaştım. 2. Gün odamı değiştirebildim. Ayrıca yine tekrarlanan bir konuda otel gerçekten çok eskimiş. Konum olarak mükemmel bir konumda fakat otel yapısal olarak fiyat kalite oranını karşılamıyor. Yenilenirse tekrar gelebileceğim bir otel ama bu şekilde bir daha ziyaret edeceğimi sanmıyorum. Yani personelin çalışması güleryüzü hizmeti bir yere kadar fayda sağlar. Spa hizmeti güzel. 2 akşam faydalandım. Ekip gayet iyi. Fakat aynı konu masaj odaları ve masaj yatakları eski. Genel olarak otel renovasyona giderse repeat guest kazanımı iyi yönde olur. Otel giriş reception dış alanı ve otopark kısmıda zemin yapışmalı. Arabadan inip çamura basıyorsunuz. Bir konuda duş camları çok kısa. Duş alındığında bütün banyo su içinde kalıyor. Sonrasında ıslak zemine bakmak zorunda kalıyorsunuz. Yemekler tarminkardı. Oda temizliğide iyi sayılır.
Samet, 3-night trip

8/10 Very good

Kapanış haftası, genel olarak iyi.

odanın manzarası ve otelin konumu mükemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 günlüğüne kapalıydı. Otelin kapanış zamanıymış. Otel tam veya yarım pansiyon olarak çalışıyor, ben tam pansiyon aldım. yemek çeşidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates püresini ne kadar kötü yapabilirler ki deyip aldığımda onun bile kötü olduğunu gördüm. eleştireceğim 2. nokta, kayak kiralamaya günlük 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aşağıdaki Dedeman'da ise aynı ekipman 300 tl.
Murat, 2-night trip

8/10 Very good

Oldies but goldies

Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum
Arda, 1-night trip

6/10 Good

Fuat, 4-night trip

8/10 Very good

Kayarım, oteli çok da önemsemem

Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gün oda değiştirmek isteğimizde hemen başka bir oda sundular. Arkadaşlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliştirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalışıyorlar diyebiliriz. Canlı müzik yapan kişi epey başarılıydı, o ses gibi yarışmalara gitmesini öneririz.
BURAK, 2-night trip

4/10 Fair

Odalar çok bakımsız ve kötü kokuyor. Çalışanlar güler yüzlü. Otelin konumu çok güzel
HAKAN, 1-night trip

10/10 Exceptional

Inci, 4-night trip

10/10 Exceptional

Matthew, 3-night trip

10/10 Exceptional

SEDA, 1-night trip

8/10 Very good

Good skiing

Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Vera, 4-night trip

4/10 Fair

3-night trip

8/10 Very good

Elena, 5-night trip

10/10 Exceptional

Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluşu otelin bazi eksilerini kapatabiliyor.
Goker, 2-night trip

10/10 Exceptional

kaymak için konumu çok iyi,kesinlikle tavsiye ederim
Ali Berk, 3-night trip

8/10 Very good

mehmet selçuk, 4-night trip

8/10 Very good

2-night trip

10/10 Exceptional

Gayet güzel bir hotel
mustafa, 2-night trip

10/10 Exceptional

Awesome stay

Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Amjad, 3-night trip

8/10 Very good

Otele yapılan yorumlardan dolayı çok çekinerek gittik. Fakat konum olarak Palandöken'de yer alan en iyi otel diyebilirim. Kayak yapanlar için özellikle en iyi konumda yer alıyor. Otelin yemekleri ortalamanın üstü ve beklediğimizden daha lezzetliydi. Otel çok eski evet, odalara ve özellikle yemek salonuna renovasyon gerekli. Ama 2 günlük bir kayak tatili için gerekli tesis ve ekipmana sahip. Ayrıca Otel çalışanları çok yardımcı ve güler yüzlü.
2-night trip

8/10 Very good

banyo wc kötü idi

Konaklama güzel idi personel ilgili. Oda sadece beğenmedik. Banyosu ultra kötü idi ve miniminacik idi okadar küçüktüki hareket edilmiyor.
Sakine, 2-night trip

10/10 Exceptional

recommend

Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
3-night trip

10/10 Exceptional

genel olarak iyi

Otel güzel konumu konuşmaya gerek yok. Yemekler hizmet temizlik oldukça iyi. Wellness biraz hayal kırklığı idi. ama tadilata girecekmiş otel sanırım. Umarım wellness te biraz değişiklik olur.
gülay, 1-night trip