10/10 Exceptional
23 Nov 2024
The best bed I’ve ever slept in
My check in experience was disappointing but the bed was the most comfortable bed I’ve ever slept in.
We arrived by rental car and my husband had to go return it while I checked in. I had two rolling suitcases with small bags on top, plus an armload of smaller stuff and jackets that we’d had loose in the car. I also wasn’t feeling well, but they wouldn’t necessarily have known that. I was struggling a bit with the suitcases on the cobblestones and the employee at the door made no attempt to help me. Check in is on the ground level but the elevators to the guest floors are up about 7 stairs. There were approximately 5 men who looked like employees or security officers standing around and no one made any attempt to help me up the stairs as I (a 30s woman) made multiple trips with my luggage. By the time I got to my room I was extremely annoyed. But I got into the bed and both the mattress (2 singles with a king topper) and the pillows were luxurious and honestly perfect. The front desk was later very helpful and the hotel is in a very convenient location.
Erin
Erin, 2-night trip
Verified Hotels.com guest review