2/10 Poor
10 Jan 2025
Currently not worth it value didn't match cost at
Rooms and hotel were gorgeous. My husband and i travel monthly and this is the first time in 10 years of that i arrive early to a hotel they tell me they can't offer me early check in period. But told us they'll hold our bags and we can use the "other facilities" till check in which is at 3pm mind you. All pools are drained and not in use including the lazy rivers. Yet they couldn't say well there's not much to enjoy here that doesn't mean gambling or expensive buffets we had no interest in at that time. Basically forcing us to go walk around and spend money to pass time. Our room had several damages but it's an old building so we get it. It had a gorgeous view of the mountains and part of the strip. The bed was very comfortable and there were 2 restrooms with 2 showers and 1 two person hot tub. The only problem was the eyesore of all the drained pools right below us making the ambience feel like we were in an abandoned hotel. Of the 8 employees we interacted with only 2 left a good impression and would be representative of what hospitality should be especially if your price is high and half your amenities are out of commission why would you not allow early check in? Or want to give a better experience claiming to be an upscale hotel. I normally don't pay attention to reviews and will form my own opinion by experience. Unfortunately in this case believe the reviews.
Jessica
Jessica, 1-night trip
Verified Hotels.com guest review
