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The West Hotel & Spa

4.0 star property
Hotel with spa, near Hoan Kiem Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The West Hotel & Spa

Reception
Junior Room, 1 King Bed, City View | Terrace/patio
Hot stone massages, Thai massages, sports massages
Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout curtains
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Free breakfast
  • Airport transfer
  • Non-smoking
  • Spa
  • Air conditioning
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Airport pick-up service
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains
  • Lift

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout curtains

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Fan
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Fan
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Bedroom, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout curtains

Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Fan
Hairdryer
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout curtains

Junior Room, 1 King Bed, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout curtains

Executive Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Fan
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

Similar properties

Lobby sitting area

Hanoi Royal Palace Hotel 2

Free breakfast
Spa
Airport transfer
Parking available
9.8 out of 10, Exceptional, (3100)
The price is £63
includes taxes & fees
10 Jan - 11 Jan 2025
Hanoi Royal Palace Hotel 2
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About the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk
  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Quan Chuong Gate - 8 min walk
  • St. Joseph's Cathedral of Hanoi - 9 min walk

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Hanoi Gia Lam Station - 15 min drive
  • Hanoi Railway Station - 23 min walk
  • Airport pickup service

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪Toshi Restaurant - ‬2 min walk

About this property

The West Hotel & Spa

You'll be in a fantastic location at The West Hotel & Spa, only a five-minute walk from Hanoi Old Town Night Market and Hoan Kiem Lake. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at the restaurant. Also, Hanoi Opera House and St. Joseph's Cathedral of Hanoi are a short five-minute drive away. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children may not be eligible for complimentary breakfast
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport pickup on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Free daily reception

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2022
  • Safe-deposit box at front desk
  • Full-service spa
  • Traditional architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 120
  • Accessible airport shuttle
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • 32-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Hydromassage shower head
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages and Thai massages. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 420000 per vehicle. Maximum occupancy 3

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Does The West Hotel & Spa offer free cancellation for a full refund?
Yes, The West Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The West Hotel & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at The West Hotel & Spa?
Sorry, there's no on-site parking at The West Hotel & Spa.
Is an airport shuttle service offered by The West Hotel & Spa?
Yes, a shuttle from the airport to the hotel is available. The charge is VND 420000 per vehicle.
What are the check-in and check-out times at The West Hotel & Spa?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at The West Hotel & Spa and nearby?
The West Hotel & Spa has a spa.
Are there restaurants at or near The West Hotel & Spa?
Yes, there's an on-site restaurant.
What's the area around The West Hotel & Spa like?
The West Hotel & Spa is in Old Quarter, a short 1-minute walk from Hanoi Old Town Night Market and 3 minutes' walk from Hoan Kiem Lake.

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

Not sure where the 4 star qualification comes in
Though the person on the night shift when we checked in was wonderful, nothing else about this hotel merits a 4 star rating. The room was indeed large, but not super clean and lacked amenities (ie: bathrobe, which we had had in every 3 star hotel we stayed at prior). The spa was a joke - it's billed as a "rooftop spa" and it just a room on the top floor. We booked a 45 minute massage and our masseuses arrived 10 minutes late, didn't give us the massage we asked for and then asked us for a tip at the end. I wanted to love this hotel, but it's really not what we expected. Like I said, most of the reception staff were great, but it was otherwise a very lackluster stay. I had high hopes, given the hotel manager reached out soon after booking, which was a nice personal touch. We stayed at a different 3 star hotel in Hanoi prior and that was a much better experience all around.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

They changed the hotel on our way there saying there was something wrong with their system so they are going to give us an upgrade to their sister hotel witch was awful not what we paid for mold in the bathroom. Very small room with minimal lighting dingy is the word to describe this hotel (Hanoi Harmonia Hotel and Spa)
Esmond, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great over all
Cloe at front desk was very good. Service over all great. Wet pressure for shower was not very strong. At night can hear music from outside. Friday to sunday there is a night market just outside the hotel!
siew kiang, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great location, but the doors were noisy because you had to slam it because of the alarm.
Chris, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

5 stars Butler Service
I was thoroughly impressed with the exceptional service. From the moment I booked, I received a WhatsApp confirmation, ensuring I had a direct line of communication for any issues, especially handy for arranging airport transfers. This real-time communication with a live agent provided great peace of mind. A special thank you to Chloe Ly for her outstanding service and dedication to making our stay memorable. She truly went above and beyond to ensure we had a wonderful experience. The room was impeccably clean, the location incredibly convenient, and the breakfast offered a delightful variety each day. My heartfelt thanks to the entire team for making our stay so enjoyable.
yan ki ada, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This was a little gem, so close to so much. The bed was firm, the water hot, the room quiet ( not overly big but suitable for our needs. The staff were great. Recommended.
Patrick, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Maria, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Chloe, part of the staff at the front desk was extremely helpful and supportive! I will share that the property is also particularly great for its location and accessibility. Distances between the property and the attractions are very close by Extremely busy on the outside but calm in the room where we spent 4 nights
AZAEL, 5-night family trip
Verified Expedia guest review

8/10 Very good

Very convenient location! Fantastic complimentary breakfast. Lovely staff
Oleksandra, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The property was conveniently located but needs to be cleaned
Grace, 5-night trip with friends
Verified Expedia guest review

8/10 Very good

Overnight in Hanoi.
Perfectly situated for the night market. Our room had no window but was surprisingly quiet even with the night market. The staff were friendly and accommodating; room clean. Overall a good value.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Everything at this hotel is great except a few little bugs in the room. Hot breakfast, excellent location at the heart of the weekend night market and other shopping and food area. Front staff speaks english well and friendly. They offer good concierge services.
Jessica, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent location
hung, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff! You can also go around easily by walking
Tak, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing staff, super helpful and responsive on whatsapp to any concerns and questions. Liin at the front desk is amazing!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Employees are so nice. Very helpful and always have a smile.
Charles, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The West is a great location in the Old Quarter. We have been to Hanoi many times and I think this has been my favorite hotel. Ms. Linh was amazing. She was so helpful with anything we needed and very sweet. She helped us book a trip to Sapa that we really enjoyed. We will definitely be staying at The West again in the future!!
Tracy, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing location amazing staff clean rooms, highly recommend
Haki, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Perfect in every way
We stayed at The West for 8 days as our last stop of our 95 day SE Asia adventure. I have to say it was within the top 3 hotels we stayed in throughout our journey and we stayed in some pretty nice places. The staff was the most welcoming, efficient and kind, our room was very comfortable, from the bed to the shower and the breakfast was delicious. The location cannot be beat as it is in the middle of the Old Quarter and made everything very walkable. Thank you to everyone at The West for making our final days of our trip so memorable.
Suzanne, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sebastian, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Fabulous
We arrived very early in the morning and although the hotel was full they lead us to a private spot so we could rest and offered us a free breakfast. The staff are absolutely the best here and could not have been more helpful. Comfortable room, great shower and very convenient to surroundings. Highly recommended.
Suzanne, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good Hotel
Great location in the old quarter section of Hanoi. Night market right outside the door from Friday night and weekend, where they close the street to traffic. Staff were very friendly. Our only disappointment was there was no safe in the rooms.
Myra, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Amazing staff! So friendly and helpful! Great breakfast! Great laundry service. The toilet would "girgle" off and on and splash water all over the toilet seat.
Denise, 1-night romance trip
Verified Expedia guest review

6/10 Good

Good location, excellent staff (Mike help us a lot), cleaning is ok
Desire, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Sam, 4-night trip
Verified Expedia guest review