6/10 Good
24 Oct 2024
Most average hotel
Not sure how this is rated as a 5* hotel, multiple reasons as to why it’s not. Firstly the staff, quite rude, not just one but a handful. There is a cart that goes back and forth to the bottom of Cavtat multiple times a day and we were refused numerous times by staff because other guests were older even though we had queued and waited for our space we were rejected. We are all guests and should all be treated the same, to be honest the stairs down and up to the hotel are extremely steep, very high up and quite dangerous. We only ever wanted to go up as it’s quite high, one staff member let us on once in our entire trip.
Some weird cricket sound that plays throughout the hotel lobby and piano bar, it’s awful.
No water, I’ve stayed it lots of hotels all over the world and to not provide 1 bottle of water is madness especially when charging 700€ per room (city view).
The hotel isn’t catered for any younger generation, 40 or below we believe is treat completely differently to other guests. We watched this on multiple occasions.
Wouldn’t recommend to anyone below the age of 40.
Good things, beautiful location, Cavtat is wonderful. The views from the hotel are sensational. Lots of nearby restaurants and bars (loved the wine bar!) Water taxi is a must into old town and can book on the day.
Paige
Paige, 3-night trip
Verified Hotels.com guest review
