I am sure they will answer my considerations wifi an apology. IT IS UNACCEPTABLE.
When a hotel says on Expedia they have free wi-fi, it is supposed to work.
but it didn't, and I am from Brazil, my job starts is 5 hours earlier them Strasbourg France, and the wifi of the hotel Diana didn't work.
I had to use my own line - 4g - and I spend more than one hundred euros .
the hotel price is one hundred euros for the cheapest room, the one I have chosen in Expedia.
I started to work on the internet at 4 am Paris time, 11 pm in brazils time. one day before
at 11 am - Paris time - I went to the main desk to check out, paid the amount I had to pay, but I complained about the wifi.
the person on the main desk just said- why you did not asked to change the room.????
I said I had spent one hundred dollars in internet, and the person just said I AM SORRY.
How can a person, after 500 km drive from Kitzbühel on the check in date, at 4 am of the next day, with his wife and luggage, ask the main desk to chance the room.
THIS IS UNACCETABLE
THE MOST IMPORTANT AMENNITIES I FILTER ON EXPEDIA IS PARKING AND WIFI AND THIS HOTEL TELS IN APP EXPEDIA IT HAS WIFI WORKING IN ALL ROOMS.
The day of the check out, I speak with another costumer on the parking lot, and he said to me that he also had to use his own 4g to do his work.