The hotel looks a bit shabby and old; however, once i side the space is iodated and our suite was clean and comfortable. Bed was very nice. Food, good, both the breakfast buffet and items ordered from room service. I have two main issues. The staff was very unfriendly. They tried to put me in a small room with twin beds when i reserved and paid for an executive king suite. Not even an “oops, sorry” just moved me to the king suite. The main thing to be careful of is that they add an 18% service charge to nearly everything. If you lay for dinner buffet and serve yourself, including pouring your own wine, there is still an 18% service charge. In other words, even with no table service, the charge is still there. Thur know its wrong, also, because if you read the fine print they tell you the charge isn't mandatory. I like to tip, and well. I do not like to be tricked into tipping for every little thing. Even at checkout, paying my final incidentals bill, there was a service charge. When i asked why, i was told it was a charge for my “package”, whatever that is. Just be careful and dont hesitate to tell them you want the charge removed so you can decide your own tip.