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Serena Beach Resort and Spa

4.0 star property
Mombasa beachfront hotel with spa, outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Beach Resort and Spa

Outdoor pool, pool loungers
Sports facility
Surfing/boogie boarding
Terrace/patio
Family Room, Non Smoking, Garden View | Premium bedding, down duvets, free minibar items, in-room safe
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Airport transfer
  • Free breakfast
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 4 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Garden
  • Terrace
The price is £197
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View | Premium bedding, down duvets, free minibar items, in-room safe

Deluxe Twin Room, Garden View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Minibar (some free items)
LCD TV
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom | Premium bedding, down duvets, free minibar items, in-room safe

Superior Double or Twin Room, 1 Bedroom

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Minibar (some free items)
LCD TV
  • 35.7 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View | Premium bedding, down duvets, free minibar items, in-room safe

Deluxe Double Room, Garden View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Minibar (some free items)
LCD TV
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View | Premium bedding, down duvets, free minibar items, in-room safe

Superior Double or Twin Room, Sea View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Minibar (some free items)
LCD TV
  • 35.7 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Executive Studio Suite, Terrace, Garden View

Premium bedding, down duvets, free minibar items, in-room safe

Executive Studio Suite, Terrace, Garden View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Mini-fridge
Minibar (some free items)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Non Smoking, Garden View

Family Room, Non Smoking, Garden View | Premium bedding, down duvets, free minibar items, in-room safe

Family Room, Non Smoking, Garden View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Minibar (some free items)
LCD TV
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Map
Shanzu Beach, Mombasa, Mombasa County, 90352

What's nearby

  • Bamburi Beach - 4 min drive
  • Mtwapa Mall - 6 min drive
  • Nguuni Nature Sanctuary - 7 min drive
  • City Mall - 8 min drive
  • Nyali Beach - 22 min drive

Getting around

  • Vipingo (VPG) - 38 min drive
  • Mombasa (MBA-Moi Intl.) - 49 min drive
  • Ukunda (UKA) - 98 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kendas Arcade Hotel - ‬5 min drive
  • ‪Severin Sea Lodge - ‬5 min drive
  • ‪Pirates Beach Resort - ‬6 min drive
  • ‪Char Choma - ‬5 min drive
  • ‪Il Covo - Bamburi - ‬4 min drive

About this property

Serena Beach Resort and Spa

Serena Beach Resort and Spa offers a private beach where you can enjoy beach umbrellas, volleyball and sunloungers, plus you'll have access to on-site scuba-diving, snorkelling and surfing/body boarding. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and Ayurvedic treatments. Dining choices include 3 restaurants, and the bar is a great place to grab a cold drink. Other highlights include a poolside bar, a health club and a fitness centre. Fellow travellers say good things about the helpful staff and overall property condition.

Languages

English, French, German, Italian, Swahili

At a glance

Hotel size

  • 164 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 6:00 PM
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Racquetball/squash
  • Kayaking
  • Sailing
  • Boat tours
  • Motor boating
  • Rafting
  • Scuba diving
  • Snorkelling
  • Surfing/body boarding
  • Windsurfing
  • Pool table
  • Fishing
  • Ecotours nearby

Working away

  • Business centre
  • 5 meeting rooms
  • Conference centre (20000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 5 buildings/towers
  • Built in 1976
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Dining

Jahazi Seafood Grill – On-site seafood restaurant.
Makuti Bar – On-site bar.
Nyota Terrace – On-site cocktail bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KES 3100 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for KES 115.0 per night

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 7997

Also known as

Serena Beach
Serena Beach Mombasa
Serena Beach Resort
Serena Beach Resort Mombasa
Serena Resort
Hotel Serena Beach
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Serena Beach And Spa Mombasa
Serena Beach Resort and Spa Hotel
Serena Beach Resort and Spa Mombasa
Serena Beach Resort and Spa Hotel Mombasa

Frequently asked questions

Does Serena Beach Resort and Spa offer free cancellation for a full refund?
Yes, Serena Beach Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serena Beach Resort and Spa?
Yes, there's an outdoor pool.
Are pets allowed at Serena Beach Resort and Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Serena Beach Resort and Spa?
Yes, there's free self parking.
Is an airport shuttle service offered by Serena Beach Resort and Spa?
Yes, an airport shuttle is available. The charge is KES 3100 per vehicle one-way.
What are the check-in and check-out times at Serena Beach Resort and Spa?
Check-in start time: 2:00 PM; check-in end time: 6:00 PM. Check-out time is 10 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Serena Beach Resort and Spa and nearby?
Have fun with on-site activities such as kayaking, rafting and sailing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, racquetball/squash and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Serena Beach Resort and Spa also has a private beach, an outdoor pool and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Serena Beach Resort and Spa?
Yes, there are 3 on-site restaurants.
Does Serena Beach Resort and Spa have any outdoor private spaces?
Yes, every room features a balcony.

Serena Beach Resort and Spa Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Really nice place, Good pool and a beautiful beach. Lots af monkeys in the garden. Wonderfull staff
Ole, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Great staff, but rooms and fixtures are ageing
The staff throughout the hotel are friendly. No less than in the past or what you’d expect. The restaurants remain very good. The gym is very good too, for a hotel. But the room was old and disappointing. The shower flooded every time because the flat surface between the partition and tub allowed water to collect and then drip to the floor instead of the tub. The doorknob on the bathroom door was partially detached. The TV was old and angled upwards. The leather on the office chair was frayed and tatty. The bathroom/bedroom frosted window was loosely installed, which meant that it would rattle if other people on the corridor closed their doors.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Tommy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

jacqueline, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel for a rest after safari with lovely moorish style architecture. Staff were very attentive, great food, lovely uncrowded pool and beach area. Plenty of things to do inside the grounds including kayaking, paddle board, catamarran sailing, squash, tennis, table tennis, pool and darts. It is also adjacent to a marine conservation area where you can snorkel on the reef with tropical fish. Highly recommended.
Nicholas, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Alun, 8-night trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
Olga, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Paul, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Josep, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The staff was friendly and very attentive.
Delia, 4-night family trip
Verified Expedia guest review

8/10 Very good

Quite good hotel overall, keep it up!
Fathi, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The Serena was lovely. A serene and beautiful hotel with friendly staff. I will definitely be back.
Kara, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Good rooms service Room cupboard door some tapes need fixing
Mazaher, 5-night trip
Verified Expedia guest review

8/10 Very good

It was slightly overpriced for the meal packages based on the offerings.
Songhai, 2-night family trip
Verified Expedia guest review

8/10 Very good

Nice place!
Salimah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful result ! I will be back !
Kendra, 2-night trip
Verified Expedia guest review

8/10 Very good

I liked the grounds, the architecture of the place Beach is just ok, and pool overcrowded Food was not quite up to my standard in the main restaurant although much better in the separated grill right at the beach
Alberto, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
Michael, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Samantha, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
Vikas, 1-night family trip
Verified Expedia guest review

8/10 Very good

A good enough stay
Beautiful grounds. Vast gardens and well maintained. Decent beach front with some activities. This hotel is 50 years old, I googled that and it’s been modernized to still afford a good stay. That’s laudable Where it lets down is the food. Breakfast was decent but dinner was a huge letdown. I’m not going to bore you with details, skip the dinner buffet by all means and if you must, the sea food restaurant was a good option. I will never understood paying for things like water when you have a buffet. What is one supposed to do? Choke on meals.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Jason, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We absolutely loved our stay at Serena. From the airport transfer, reception, pool, bars, dining options (especially Jahazi Grill), kids club, room service, and turn down service. Everything was excellent, and the staff went above and beyond for us. It rained on our last day and they extended our check out to 2pm due to flight delays.
Dianah, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved it. Coming back for sure.
Peter, 2-night romance trip
Verified Expedia guest review