Sugar Palm Grand Hillside

Family-friendly hotel with spa, near Kata Beach

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Sugar Palm Grand Hillside features a rooftop terrace and puts you within a five-minute walk of Kata Beach. Guests can visit the spa to indulge in massages, facials or body scrubs, and Baby Palm serves breakfast and lunch. An outdoor pool, a poolside bar and a fitness centre are other features.
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free Wi-Fi
  • Restaurant
includes taxes & fees
5 Nov - 6 Nov

Room options

Showing 3 of 3 rooms
A bathtub with two people washing in it, a balcony with a view of a garden and buildings, and a small table with chairs outside.

Grand Jacuzzi

  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
A hotel room with a bed, two pillows, a bedside lamp, and a framed architectural drawing on the wall.

Standard Double or Twin Room, 1 Double or 2 Single Beds, Non Smoking, Garden View

Excellent
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
A modern hotel with a pool, a person in a dress, and the name 'Sugar Palm Grand Hillside'.

Grand Double or Twin Room, 1 Double or 2 Single Beds, Pool Access, Pool View

Exceptional
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About the area

Map
1 Khoktanod Soi 3, Kata Beach, Karon, Phuket, 83100

What's nearby

  • Kata Beach - 3 min walk - 0.3 km
  • Kata & Karon Walking Street - 16 min walk - 1.3 km
  • Kata Porpeang Market - 17 min walk - 1.5 km
  • Kata Noi Beach - 19 min walk - 1.6 km
  • Karon Beach - 3 min drive - 2.0 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 76 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kiri Burger & Grill - ‬3 min walk
  • ‪Choophorn Restaurant - ‬4 min walk
  • ‪Kata On Fire Bar & Grill - ‬5 min walk
  • ‪@BEACH - ‬4 min walk
  • ‪Italian Job Coffee - ‬2 min walk

About this property

Sugar Palm Grand Hillside

  • Sugar Palm Grand Hillside features a rooftop terrace and puts you within a five-minute walk of Kata Beach. Guests can visit the spa to indulge in massages, facials or body scrubs, and Baby Palm serves breakfast and lunch. An outdoor pool, a poolside bar and a fitness centre are other features.

At a glance

CHECK-IN
15:00
CHECK-OUT
11:00

Hotel size

    • 106 rooms
    • Arranged over 11 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • On-site parking is limited

Transfers

    • Airport shuttle on request (available 24 hours a day)*

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Sugar Palm Grand Hillside Reviews

8.4

Very good

8.4

Cleanliness

8.4

Location

8.2

Staff & service

8.2

Property conditions & facilities

What guests liked

  • The pool area was quiet, nicely kept, and offered a plunge pool and hot bath. (3 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

RoomService staffBreakfast
Verified review

10/10 Exceptional

Nice and clean room and pool. Great staff, and the food was very good. Will be back next year.
Verified review

10/10 Exceptional

Great place

Staff really friendly and helpful .situated only short walk from kata beach and two great bars and restaurants nearby.
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10/10 Exceptional

Pool access rooms are the bomb! Loved this place.
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10/10 Exceptional

Really good rooms, good size, very clean and well maintained. Feels a bit weird when you first get in due to the shape of the building, but soon got used to it. Common areas and pool very quiet and nicely kept. The plunge pool and hot bath was a bonus, shame the sauna and steam room weren't quite ready for use as currently being refurbes, but looked great. The bar on the top deck is worth a visit for the view. Good location, easy to walk to Kata and Kata Noi beach.
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10/10 Exceptional

Great hotel and we loved spending time in our pool, breakfast was great, proximity to the beach and shops was a 3 minute walk, workout room was tiny however, climbing the hill to and from the hotel was enough of a workout that we needed.
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10/10 Exceptional

Excellent

Beautiful place. High class of elegance and excellent service. I would go back there for my next trip at phuket
Verified review

4/10 Fair

We were not satisfied with our stay. Our room was extremely far from the lobby and was located at the very end of the property. To reach the room, we had to change elevators twice and then walk up 63 stairs. It took approximately 7 minutes to walk from our room down to the courtyard, which was very inconvenient. Inside the room, there was a serious hygiene issue. There were larvae everywhere. I removed many of them, but they kept coming back, which was very unpleasant. The room layout also did not make sense. The sinks were placed outside of the bathroom, which felt impractical and confusing. On a positive note, the staff were kind and polite, which we appreciated. However, overall, the stay did not meet our expectations.
Verified review

10/10 Exceptional

I love this place, I stayed here 9 years ago and it's still just as good. Lovely room, pool and gardens, good breakfast and friendly staff.
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8/10 Very good

Not bad in general…
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8/10 Very good

Good
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8/10 Very good

Dated hotel, but still a good stay

We spent 4 nights here while staying in Kata and had a pretty good time. My main criticisms are that the hotel is a little dated and needs some restoration. We also had issues with the wifi, which was out for an entire day. The rooms are super comfy and the bathroom is great, but we feel the hotel may have been a casualty of Covid. Cleanliness was generally great, but we did discover two dead roaches in the room after returning from outside. Note as well that the hotel is up on a hillside, so be prepared to walk up a bit when returning.
Verified review

8/10 Very good

Tres belle hotel ,grandes piscines bon spa piscines eau chaude et froide et pour moi le plus important c'est un hotel calme j y suis aller du 12 au 19 mars 2026.
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4/10 Fair

De beskyldte mig for at tage deres ting… og det har jeg ikke gjort
Verified review

8/10 Very good

Personalen
Verified review

6/10 Good

Et hotell som ligger fint til/nær strand og hovedgate. Renhold litt labert. Dvs ikke møkkete, men kunne vært bedre. Måtte bytte rom pga lukt/støy fra aircondition, men de var veldig imøtekommende.
Tatt fra hotellrommet
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10/10 Exceptional

Es war sehr sauber, das Frühstücksbuffet sehr vielfaltig und lecker, das Personal war sehr freundlich und hilfsbereit.
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10/10 Exceptional

Tutto ok
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10/10 Exceptional

Eneste minus ved dette fremragende hotel er der kan være lang vej op til værelset. Der er dog elevatorerne men der skal stadig gås en del.... Men generelt fedt hotel med god og rolig beliggenhed
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8/10 Very good

良かったです。
Verified review

8/10 Very good

Le personnel très bien, mais il manque un peu plus de confort, et pas de poubelles autour de la piscine, pas de restauration ou endroit pour boire un verre le soir! Le nettoyage laisse, des jours, à désirer! Mais hôtel très bien situé! Il ne correspond ni à un 4 ou 5*. Il mérite un petit rafraîchissement!
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2/10 Poor

Det er møkkete å ser ut til å være helt uten vedlikehold nå Søppel rundt basseng å gartner er det neppe der lenger Har bodd der mange ganger før å vært meget fornøyd men dette var nok siste gangen for min del
Verified review

8/10 Very good

Einzigartig ist die Luft bzw. der Wind am grünen Hang der Anlage
Verified review

10/10 Exceptional

Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.
Verified review

8/10 Very good

I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.
Verified review

4/10 Fair

"Has been" hotel...mauvais management :plus jamais

Séjour d'une semaine sur place. Je ne suis pas du genre à mettre des notes passables,mais dans ce cas là,je me dois de le faire pour avertir les personnes exigeantes. Hôtel certainement très bien il y a 20 ans,mais pas du tout de nos jours.(standards dépassés) Hôtel surnoté par d autres clients,à croire qu'ils n ont jamais connu mieux... Côtés positifs:hôtel proche de tout à pied:plage de Kata,magasins,restaurants,animation locale. Côtés négatifs :hôtel très difficile d'accès pour personnes à mobilité réduite,chambre et mobilier usagés/viellots. En pleine journée,campagne d'éradication de moustiques(gaz nocif) sans avoir averti la clientèle :c est honteux.(intoxication) Au petit matin(09h30),à deux reprises : rotofil à moteur thermique qui reveillent les clients (d habitude,cela se fait avec un rotofil électrique,bien davantage silencieux; ou à la main....) Management averti mais se moque du bien-être de la clientèle.S excuse constamment mais ne fait rien concrètement. Pas assez de transats au bord de la piscine. Sur place,service de location de scooters proposant des scooteurs très vieux et en mauvais état. Je passe d autres faits négatifs. 60€/jours sans petit dej: trop cher pour le peu de prestations. Clientèle chinoise et russe trop bruyante. Bref,je n y retournerai pas.Y'a mieux sur Kata et à des tarifs inférieurs. Très déçu d'avoir choisi cet hôtel en ayant suivi les avis de certains clients "hotels.com"