My partner, I and our 5 month old baby arrived on 12th July 2024. We originally had room 211. We thought at first room looked ok, not the greatest of sizes considering we had a 5 month old and a crib needed to be in the room, so we moved the room about a bit and before unpacking, I changed our baby and noticed a few bugs over the bed. I immediately got her off the bed and I looked around the room to see a large quantity of bugs all over the top, inside of the windows. I couldn’t say what type of bugs they were. We made sure to close all our bags and went straight down to reception to complain. We were then given room 211. My partner checked the window whilst the staff kindly helped us move all our baggage, and more bugs were found in the 2nd room. We asked for a refund and left the hotel as quickly as possible. We had just travelled 3 hours to get to Bournemouth, and our holiday started off horrific due to this experience. The staff were quick to help, very apologetic and we did receive a refund, but we never expected to be in Bournemouth with our little baby not knowing where we were going to stay.
When changing our little one the following day, I noticed a couple of what looked like bite marks (raised red bumps) which concerns me due to her being exposed to these bugs when on the bed and she’s never had bite marks before. I don’t expect to take our little girl on holiday for the first time and have to come home and take her to the doctors as a precaution because of this.