I received an email after booking from Ricardo, requesting approximate time of arrival. The location is about 1 mile from Stazione S.M. Novella. We were greeted by Ricardo and he assisted carrying luggage up the stairs (1 flight). We were shown the room, which we had the private bath. He provided a map and suggested places of interest. He also provided us a large bottle of water and told us to ask for another when we were out. The room was spacious and beds comfortable. There was a mini fridge, iron and hair dryer. The A/C worked intermittently, and he had a repairman there the next day. It still didn't work fully, luckily it wasn't terribly hot at night. Breakfast was sufficient, consisted of cheese, pre-packaged croissant and cake, jams/jelly, coffee and juice.