When we arrived in our very comfortable room, the heater wasn't working. The staff organised a temporary one, and once their "handy man" realised he couldn't fix it, they got someone in, and it was fixed straight away. Excellent customer service. The man who fixed it, even came into the restaurant later to see if everything was OK!
A lovely quiet place, with beautiful rooms and staff in the hotel and restaurant who wanted to make your stay pleasant. We had been in Italy for nearly two weeks, and this was the first place we stayed in that had a 21st century, cosmopolitan feel.
Once off the motorway, follow the white signs that have green writing on them. It is a little confusing straight off the motor way.