4/10 Fair
15 Oct 2023
Asked within allowed timeframe to change from 2 nights to 1 night, which was approved by manager, in a written email response. We only slept there 1 night and checked out in the morning.
However, upon check in, we were charged for 2 nights, despite said approval. There was no reasoning with the manager, she insisted that we had no right for a refund because I had said we would leave in the evening, even though we left in the morning, and despite teh fact she had previously approved the booking change.
Insisted that all claims for a refund should be with Expedia.
I which I could copy and paste her email response, proving my point and her words.
Very poor guest relations.
Carlos
Verified Expedia guest review
