Escape to Cleveland Thermal Motel, where you can unwind in the hot springs or spa tub. Connect to WiFi in your room and enjoy an outdoor pool, barbecue grills, and a playground. The helpful staff has left a lasting impression on previous guests.
Royal Indian Restaurant Tandoori Cuisine - 10 min walk
Poco. - 18 min walk
Atticus Finch - 17 min walk
Black Label Bbq - 15 min walk
About this property
ASURE Cleveland Rotorua
When visiting Rotorua, ASURE Cleveland Rotorua is a great choice to consider. Guests can take a morning swim in at the outdoor pool, and the Hot tub makes for a relaxing end to the day. A terrace and a garden are offered, and in-room conveniences include fridges and microwaves. Fellow travellers say great things about the helpful staff.
At a glance
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Hotel size
31 rooms
Arranged over 2 floors
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Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
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Special check-in instructions
The property charges 2.5 per cent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
Free on-site self-parking
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Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
Barbecue grills
Travelling with children
Playground
Trampoline
What to do
Hot springs
Hiking/biking trails nearby
Zip-lining nearby
Services
Front desk (limited hours)
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
4 buildings/towers
Garden
Picnic area
Terrace
An outdoor pool
Hot tub
Room amenities
Be entertained
42-inch flat-screen TV
Digital TV channels
Home comfort
Heating (climate-controlled) and air conditioning
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Cot/infant bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Food and drink
Fridge
Microwave
Kitchen
Stovetop
Toaster
Cookware, dishes and utensils
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
There are 2 hot springs open between 7:00 AM and 9:00 PM.
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately NZD 19.50 for adults and NZD 19.50 for children
Late check-in between 8:00 PM and 10:00 PM can be arranged for an extra charge of NZD 30
Credit card charges are subject to an extra charge of 2.5 per cent
Children & extra beds
Cots/infant beds are available for NZD 15.0 per night
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:00 AM to 9:00 PM
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
Also known as
Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua
Frequently asked questions
Does ASURE Cleveland Rotorua offer free cancellation for a full refund?
Yes, ASURE Cleveland Rotorua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at ASURE Cleveland Rotorua?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at ASURE Cleveland Rotorua?
Sorry, pets aren't allowed.
Is parking offered on site at ASURE Cleveland Rotorua?
Yes, there's free self parking.
What are the check-in and check-out times at ASURE Cleveland Rotorua?
Check-in start time: 2 PM; check-in end time: 6:00 PM. Check-out time is 10 AM.
What is there to do at ASURE Cleveland Rotorua and nearby?
Have fun with nearby activities such as hiking and zip-lining. Additional recreation on-site includes hot springs. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. ASURE Cleveland Rotorua also has a picnic area and a garden.
Does ASURE Cleveland Rotorua have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster and cookware.
What's the area around ASURE Cleveland Rotorua like?
ASURE Cleveland Rotorua is a short 7-minute walk from Lake Rotorua and 9 minutes' walk from Rotorua Hospital.
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Reviews
ASURE Cleveland Rotorua Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
8.4
Location
9.4
Staff & service
8.2
Property conditions & facilities
Guest review summary
What guests liked
The property features a range of pools, including heated and mineral pools, which were enjoyed by guests for relaxation and fun. (25 reviews)
The on-site spa and hot pools were a highlight, providing a soothing and relaxing experience for guests. (11 reviews)
The property features multiple indoor hot tubs and a warm pool, providing a relaxing experience for guests. (10 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Bed
Children
Location
Kitchen
Bathroom
Family friendly
Trampolines
Food
Reviews
Verified
10/10 Exceptional
25 Jan 2026
Clean rooms and great facilities. The beds and pillows are the most comfortable I've ever had
Tania
Tania, 2-night trip
Verified
10/10 Exceptional
29 Jan 2026
Excellent service from the staff that went the extra mile to make our stay comfortable!
Rasmus Astrup
Rasmus Astrup, 3-night trip
Verified
10/10 Exceptional
27 Jan 2026
Love the stay, Nice pool and spa, staff are nice, additional service on bike storage is great, thanks.
Shanlin
Shanlin, 2-night trip
Verified
8/10 Very good
18 Jan 2026
Spotless room and lovely staff
Ronald
Ronald, 2-night trip
Verified
10/10 Exceptional
30 Jan 2026
Wonderful staff.
Samuel Peter
Samuel Peter, 1-night trip
Verified
10/10 Exceptional
7 Jan 2026
Staff were very friendly and helpful
Glenda
Glenda, 3-night trip
Verified
10/10 Exceptional
10 Dec 2025
Very clean, friendly staff, geo-thermal pools were awesome
Ann Marie
Ann Marie, 1-night trip
Verified
10/10 Exceptional
1 Feb 2026
Room was spotless and in great condition. The staff we friendly & helpful
ronald
ronald, 5-night trip
Verified
10/10 Exceptional
10 Nov 2025
Great staff, enjoyed the mineral hot spa.
Joel
Joel, 2-night trip
Verified
8/10 Very good
1 Jan 2026
Rooms were clean ans staff was very good wirh theor services. Strongly recommend to others. Location is very convenient to shops and restaurants.
Nanisi
Nanisi, 3-night trip
Verified
10/10 Exceptional
10 Jan 2026
Motel in secure compound. Rooms with all mod cons and swimming pool and laundry on site. Friendly staff
Neil
Neil, 7-night trip
Verified
10/10 Exceptional
31 Dec 2025
Easy check-in. Easy parking. Great facilities for everyone. Kids had a great time and we all enjoyed it. Good location too.
Johan
Johan, 1-night trip
Verified
6/10 Good
7 Jan 2026
-receptionist excellent
-parking excellent
-very clean
- MINERAL BATH COLD AND SMALL
MATTHEW
MATTHEW, 1-night trip
Verified
8/10 Very good
21 Dec 2025
Staff were amazingly friendly and helpful. Room was clean, beds comfy, kitchen well stocked. Laundry available at a small fee. Well located to all main attractions. On busy road as we were in a front room, but traffic settles at night and did not disturb us.
Sharyn
Sharyn, 2-night trip
Verified
10/10 Exceptional
15 Nov 2025
This was perfect place for my family of 5. We could have slept 7 in our family unit if we needed to! It was clean, comfy, and affordable!
tanya
tanya, 2-night trip
Verified
10/10 Exceptional
8 Jun 2025
Good facilities, very clean and comfortable awesome pool
Scotty
Scotty, 2-night trip
Verified
10/10 Exceptional
11 Jan 2025
Amazingly friendly and helpful staff, clean and tidy rooms. Definitely stay again next time we pass through.
Shaun
Shaun, 1-night trip
Verified
10/10 Exceptional
28 Jun 2024
The staff was very kind, and the grounds were lovely! We especially enjoyed the thermal pool.
Theresa
Theresa, 1-night trip
Verified
8/10 Very good
28 Apr 2025
Family trip
Very welcoming & helpful staff. Loved the pools.
Sheryl
Sheryl, 3-night trip
Verified
10/10 Exceptional
19 May 2024
Very friendly staff
Very clean and tidy rooms
Nice pool and mineral pool
Booking again for my next trip
Sunita
Sunita, 1-night trip
Verified
10/10 Exceptional
12 Apr 2024
Loved the heated swimming pool and the hot mineral bathhouse!
Riley
Riley, 4-night trip
Verified
10/10 Exceptional
7 Jul 2025
We spent a night here and were uplifted by the staff's warm hospitality and helpful nature. Our room was truly a haven - immaculately clean and spacious. We felt invigorated swimming in the heated pool and the mineral pool. We certainly look forward to staying here again.
Erica
Erica, 1-night trip
Verified
8/10 Very good
25 Jan 2025
Walkable to the hot springs park & Eat Streat where all the restaurants are. Can recommend
Gary
Gary, 1-night trip
Verified
10/10 Exceptional
7 Jan 2024
Come stay here highly recommend to all
Thank you so good there recommendations for any family to stay rates need adjustment for returning families but loved the experience at cleavland hotel rotorua
Ricky
Ricky, 3-night trip
Verified
10/10 Exceptional
12 Jun 2025
Free assigned parking, clean, comfy bed, outdoor pool, hot mineral pools, coin operated laundry, close to everything. Entry a little annoying as you have to double back off the main road but no big deal.