Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Skip to main content.
All properties in Rotorua, Bay of Plenty Region, New Zealand
1 room, 2 adults

Cleveland Thermal Motel

3-starThis property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.
Great for families

Good to know

  • Cots/infant beds (surcharge)
  • Free WiFi
  • Fridge
  • Microwave
113-119 Lake Road, Rotorua, Bay of Plenty, 3010, New Zealand

3-star motel with spa, near Polynesian Spa
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Cots/infant beds (surcharge)
    • Free WiFi
    • Fridge
    • Microwave
  • Collect stampsYou can collect™ Rewards stamps here
  • Simple enough and clean motel with excellent host with plenty of top recommendations.Dec 24, 2019
  • Very caring hosts - we stayed in a very newly redecorated apartment - spotless and…Feb 21, 2019

Cleveland Thermal Motel

from £66
  • Studio Apartment
  • One Bedroom Apartment
  • Two Bedroom Apartment
  • Three Bedroom Apartment
  • Family Two Bedroom Apartment
  • Pool View Two Bedroom Apartment
  • Family One Bedroom Apartment
  • Deluxe Studio

What’s around Cleveland Thermal Motel


  • Polynesian Spa - 29-minute walk
  • Lake Rotorua - 39-minute walk
  • Skyline Rotorua - 44-minute walk
  • Rotorua Hospital - 9-minute walk
  • St. Faith's Anglican Church - 11-minute walk
  • Kuirau Park - 11-minute walk
  • Tama-te-Kapua Meeting House - 11-minute walk
  • Matariki Hangi & Maori Cultural Performance - 15-minute walk

Getting around

  • Rotorua (ROT-Rotorua Regional) 16-min drive

At a glance

Key facts


  • 31 rooms
  • Arranged over 2 floors


  • Check-in time 2 PM-8 PM
  • Check-out time is 10 AM
The front desk is open daily from 8 AM - 8 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the motel

Food and drink
  • Continental breakfast daily (surcharge)
  • Barbecue grills
Things to do
  • Outdoor pool
  • Full-service spa
  • Spa tub
  • Playground on site
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Number of buildings/towers - 4
  • Garden
  • Picnic area
Languages Spoken
  • English
  • Hindi
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware and utensils
  • Daily housekeeping

Special features


Guests can indulge in a pampering treatment at the motel's full-service spa, Mineral Pool. The spa is equipped with hot springs/mineral springs.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleveland Thermal Motel’s small print

Also known as

  • Econo Lodge Cleveland Hotel Rotorua
  • Cleveland Thermal Resort
  • Cleveland Thermal Motel Motel
  • Cleveland Thermal Motel Rotorua
  • Cleveland Thermal Motel Motel Rotorua
  • Econo Lodge Cleveland Hotel
  • Econo Lodge Cleveland Rotorua
  • Cleveland Thermal Motel Rotorua
  • Cleveland Hotel Rotorua
  • Cleveland Motel Rotorua
  • Cleveland Thermal Rotorua
  • Cleveland Thermal Resort Rotorua
  • Cleveland Motel Rotorua


  • Pool access available from 7:00 AM to 10:00 PM
  • Hot springs access available from 7:00 AM to 9:00 PM.
  • Guests under 18 years old are not allowed in the spa.

    This property does not have lifts.

    Guests must contact this property in advance to reserve cots/infant beds.

    This property advises that enhanced cleaning measures are currently in place.

    Disinfectant is used to clean the property, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Optional extras

    Credit card charges are subject to an extra charge of 2.00 per cent

    Late check-in between 8:00 PM and 10:00 PM can be arranged for an extra charge of NZD 30

    Continental breakfast is offered for an extra charge of NZD 15 for adults and NZD 15 for children (approximately)

    Cots/Infant beds are available for NZD 15 per day

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Cleveland Thermal Motel

    • Does Cleveland Thermal Motel offer free cancellation for a full refund?
      Yes, Cleveland Thermal Motel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Cleveland Thermal Motel?
      Yes, there's free self parking.
    • Is there a pool at Cleveland Thermal Motel?
      Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
    • Are pets allowed at Cleveland Thermal Motel?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Cleveland Thermal Motel?
      You can check in from 2 PM to 8 PM. Check-out time is 10 AM.

    Recent reviews

    Very good 8.4 From 154 reviews

    Very good 8.0
    A good choice
    Just right Lovely helpful owners and staff Easy to find Easy to park
    David, gb2 night romance trip
    Good 6.0
    Clean and tidy but dated
    Clean and Tidy, dated in places and hob didn't work as well as it should have. Centrally located and was a useful location to explore Rotorua and its surrounding areas.
    Jonathan, gb3 night romance trip
    Exceptional 10.0
    Great value - good service
    Nice, yester-year style motel - loved it. Bed a bit soft, rooms a bit run-down. Overall great value for money, and very pleasant management. Would return.
    Jeremy, gb1 night trip
    Exceptional 10.0
    Would love to go back
    Great run motel. Thermal pools were a nice surprise. Great position for Rotorua. Staff are very informative and friendly.
    Liz, gb2 night romance trip
    Exceptional 10.0
    Excellent value for money, friendly, comfortable and great WiFi. Definitely recommend :)
    joanna, gb1 night trip with friends
    Good 6.0
    The manager was really nice and very friendly and helpful but the motel itself was in need of a update it was very tired n sad looking
    Gillian, gbRomance trip
    Very good 8.0
    Good budget motel for visiting Rotorua
    Good location for visiting Rotorua. Quality as expected for 3* hotel. Staff courteous and helpful (provided discount vouchers for some local attractions). Easy parking, close to supermarket.
    Derek, gb2 night romance trip
    Very good 8.0
    A place to base yourself to explore Rotorua.
    A good place to base yourself. Good facilities in the room but no air conditioning. Well equipped in room kitchenette and a better equipped communal kitchen including barbecue area with gas barbecues. On site laundry (NZ$ 3 per load), thermal pools and a swimming pool. Good value. We found our bed too soft, and the lack of aircon disappointing, but. It a deal-breaker.
    Ian, gb2 night romance trip
    Very good 8.0
    A two day stay in Rotorua
    The owners of the motel went out of their way to make us welcome and to give us tips about the local area This was a good area to visit and there is plenty to do in the town We walked in it took about half an hour via the thermal park but it could easily be driven The accommodation is clean to be fair the kitchen and bathroom could be upgraded but as a base it was fine The pool is great for an early or late swim and big enough to swim in which is a bonus Our only comment would be the room catches the morning sun but there is only one seat outside so a table and another chair would be lovely
    Valerie, gb2 night romance trip
    Very good 8.0
    michelle just made our stay, from start to finish nothing was to much trouble, from sorting out the tv, to explaining the hot pools to advising a great trip thank you
    gb1 night trip

    Cleveland Thermal Motel

    Is the description of this property not correct? Tell us