This is not a hotel, they are appartments, so no reception nor good service. But it is perfect if you want privacy or just to sleep few hours. You can even sleep 4 people in a doublé room, they wouldn´t notice.
Before our stay we asked for the transfer to the airport, which was supposed to cost 15€ but we were asked to pay 25€ for theluggage. We declined.
When we arrived to the hotel (at the announced time), the smiley girl waiting for us was actually leaving the place, we met her in the street.
The appartment is very well located, near the Duomo, although some families would distrust the surroundings for the external appareance of the buildings. The building is renovated and well decorated, very clean, but freezingly cold and there was nota single blanket available.