In the heart of Toulouse, Hôtel Héliot, Cosy Places by Charme & Caractère offers a haven with art gallery on site and shopping mall. Unwind in the restaurant or stay connected with WiFi. With multilingual staff and helpful concierge services, this hotel is perfect for exploring Capitole de Toulouse and Place du Capitole.
Hôtel Héliot, Cosy Places by Charme & Caractère puts you within a 10-minute drive of Place du Capitole and Cité de l'Espace. Also, this hotel is within a short drive of Airbus. Fellow travellers say great things about the helpful staff. Public transportation is only a short walk: Jean-Jaurès Metro Station is 3 minutes and Jeanne d'Arc Metro Station is 6 minutes.
Languages
English, French, Spanish
At a glance
Hotel size
12 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age – 18
Check-out time is 11 AM
Special check-in instructions
The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking only available on request
Secured on-site self-parking (EUR 14 per night)
On-site parking is limited
Height restrictions apply for on-site parking
On-site parking includes off-street options
Off-site parking nearby (EUR 14 per day; booking required)
Transfers
Airport shuttle from 6 AM to 11 PM*
Off-site
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:30 AM–10:30 AM
Hosted evening meals daily for a surcharge (reservations required)
Restaurant
Room service (limited hours)
Travelling with children
Children stay for free (see details)
What to do
Bike rentals nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Free newspapers in reception
Luggage storage
Multilingual staff
Facilities
1 building/tower
ATM/banking
Art gallery on-site
Designer shops on-site
Shopping centre on-site
Accessibility
Braille/raised signage
Accessible airport shuttle
Handrails in stairwells
Well-lit path to entrance
6 steps to reach property
Room amenities
Be entertained
80-cm flat-screen TV
Premium digital channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout curtains
Soundproofed rooms
Premium bedding
Free cot/infant bed
What to enjoy
Fireplace
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Free local calls
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately EUR 9.00 for adults and EUR 9.00 for children
Airport shuttle service is offered for an extra charge of EUR 9 per person (one-way)
Local area shuttle service is offered for an extra charge
Hosted evening meal costs EUR 15.50
Children & extra beds
Airport shuttle service for children up to age 18 costs EUR 9 (one-way)
Guests must contact this property in advance to reserve high chair
Parking
Secured self-parking costs EUR 14 per night
Parking is available nearby and costs EUR 14 per day (98 ft away)
Guests must contact this property in advance to reserve on-site parking
Parking height restrictions apply
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts major credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests should be aware that a cat reside at this property.
Also known as
Heliot Hotel Toulouse
Héliot Toulouse
Hôtel Héliot
Hôtel Héliot Toulouse
Héliot
Hôtel Héliot
Hôtel Héliot Cosy Places by Charme Caractère
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel
Hôtel Héliot, Cosy Places by Charme & Caractère Toulouse
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel Toulouse
Frequently asked questions
Does Hôtel Héliot, Cosy Places by Charme & Caractère offer free cancellation for a full refund?
Yes, Hôtel Héliot, Cosy Places by Charme & Caractère does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hôtel Héliot, Cosy Places by Charme & Caractère?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hôtel Héliot, Cosy Places by Charme & Caractère?
Yes. Self-parking costs EUR 14 per night. Parking spaces may be limited.
Is an airport shuttle service offered by Hôtel Héliot, Cosy Places by Charme & Caractère?
Yes, an airport shuttle is available from 6 AM to 11 PM at scheduled times. The charge is EUR 9 per person one-way.
What are the check-in and check-out times at Hôtel Héliot, Cosy Places by Charme & Caractère?
Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Check-out time is 11 AM.
Is there an on-site casino at Hôtel Héliot, Cosy Places by Charme & Caractère?
No, this hotel doesn't have a casino, but Casino Theater Barriere of Toulouse (8-min drive) is nearby.
What is there to do at Hôtel Héliot, Cosy Places by Charme & Caractère and nearby?
Have fun during the warmer months with activities nearby such as cycling.
Are there restaurants at or near Hôtel Héliot, Cosy Places by Charme & Caractère?
Yes, there's an on-site restaurant.
What's the area around Hôtel Héliot, Cosy Places by Charme & Caractère like?
Hôtel Héliot, Cosy Places by Charme & Caractère is in Toulouse City-Centre, a short 3-minute walk from Jean-Jaurès Metro Station and 8 minutes' walk from Place du Capitole.
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Hôtel Héliot, Cosy Places by Charme & Caractère Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
26 Sept 2024
Great property and location. The owner who runs the hotel was extremely helpful and accommodating would definitely stay again.
kate
kate, 1-night trip
10/10 Exceptional
12 Jan 2025
Perfect
I booked this hotel because of its proximity to the center of town and our rental car pick-up location. We found it to be well-serviced and clean. The staff was extremely friendly and helpful with recommendations. We will stay again next time in Toulouse.
matthew
matthew, 1-night trip
10/10 Exceptional
14 Oct 2024
Staff went out of their way to provide parking although we hadn't booked it. Very friendly and helpful. Hotel in a nice area and very close to restaurants.
Vanessa
Vanessa, 1-night trip
10/10 Exceptional
17 Sept 2024
Very convenient just no elevator. Staff extremely nice and helpful!!!
Anne
Anne, 1-night trip
10/10 Exceptional
13 Jul 2024
Absolutely wonderful experience! The hotel was lovely and in an excellent location. They were very warm and welcoming. I highly recommend!!
AMY
AMY, 2-night trip
10/10 Exceptional
24 Jul 2024
Excellent location thats close to everything. Airport bus drops and picks you up right in front of the hotel for 9 euros. The host Fred is so friendly and helpful
Thinh
Thinh, 3-night trip
8/10 Very good
21 Nov 2024
No elevator but to be expected in an old building. Room was good. Personnel friendly. They have parking but someone has to go with you every time you go to the car in order to unlock the gate.
Area was good. Walked to lots of shopping.
Dana
Dana, 2-night trip
8/10 Very good
4 Jun 2023
Convenient stay
Gary
Gary, 1-night trip
8/10 Very good
22 Sept 2024
Hotel was in a great location. Host was really friendly and gave us some.good dining suggestions. Room was clean and a good size for our family. Pull out bed wasnt very comfortable and room was on a slope. Didn't love the water saving shower head.
Overall really enjoyed our stay and would stay at this hotel again.
Robert
Robert, 2-night trip
10/10 Exceptional
18 Nov 2023
Excellent value!
Attentive host.
Jan
Jan, 2-night trip
10/10 Exceptional
3 Mar 2024
I was happy to have found Hotel Heliot. It is well situated, clean and comfortable. The staff are very helpful and pleasant, and make you feel at home .
Frances
Frances, 2-night trip
10/10 Exceptional
28 Jul 2022
Great location, antique decor, friendly staff. Highly recommend.
rita
rita, 2-night trip
8/10 Very good
23 Apr 2024
Proprietor is wonderful!
Audrey
Audrey, 1-night trip
10/10 Exceptional
18 Oct 2023
Friendly and Spacious Hotel in Convenient Location
We were there for only one night, but our stay was made all the better by the graciousness of the manager, the tasty breakfast, and the comfortable and spacious accomodations. The hotel is conveniently located to the train station and the capitol center area. We highly recommend this hotel.
Martha
Martha, 1-night trip
10/10 Exceptional
24 Aug 2023
Very helpful staff
Stephen
Stephen, 1-night trip
8/10 Very good
13 Nov 2023
The hotel is in an easy location to the Toulouse shopping and dining experience. It is an easy walk to see the beautiful cathedrals and the river views (20 minute stroll). The manager (owner?) speaks excellent English and is very helpful and friendly. I would recommend and I would stay here again.
Elizabeth
Elizabeth, 2-night trip
10/10 Exceptional
12 Oct 2022
Only stayed overnight.
Wendy
Wendy, 1-night trip
6/10 Good
19 Jan 2024
great location
a great location right in the middle of town, easy access to everything a tourist would enjoy at a good price point. Perfect if you are a traveller who wants the convenience and only needs the hotel to be basic+ if you're looking for a more upscale setting, then there are several others nearby (higher price point). The double room has the two twin beds within a foot of each other, so that is something to note.
John
John, 2-night trip
10/10 Exceptional
8 Mar 2024
Cosy is a very good way of describing it, down to the "night watchman' cat. The staff were friendly and helpful in some way every day. I was given a very comfortable, and much larger than expect room which I enjoyed very much.
Brendan
Brendan, 4-night trip
10/10 Exceptional
8 Oct 2023
Excellent location. Hotel is comfortable and the Inn keeper is wonderful. One tip to give. It is a three story walk up so keep that in mind.
Bruce
10/10 Exceptional
26 Aug 2022
I will come back!
A great stay for two nights.
The host is very helpful and kind, and the hotel both comfortable and very well located.
I’ll come back :)
Thomas
Thomas, 2-night trip
10/10 Exceptional
16 Dec 2023
Lovely Family Run Hotel
Delightful family run hotel. The owners are very warm and welcoming, and their cat keeps guard over the front entry. The rooms quite large by European standards. Heat worked fast and well (needed for cold Dec morning and nights).
Nice continental breakfast with a choice of plain or chocolate croissant, orange juice, yoghurt and coffee/tea/chocolate.
The hotel is also only a one bloke walk from the Aeroport bus stop.
Mona
Mona, 4-night trip
10/10 Exceptional
29 Jan 2024
christophe
christophe, 2-night trip
8/10 Very good
9 Sept 2022
Quiet, clean, very friendly staff, very well located. No elevator. If you need parking, make sure to book it together with your reservation, as city street or garage parking is much more expensive.
Catarina
Catarina, 3-night trip
6/10 Good
20 Sept 2024
Even though this is a 3 star hotel, you still have some expectations.
The furniture and walls have obvious damage (holes on the walls) that need to be fixed. There is no functional safe in the room (there is physically one in the room it just does not work) because and I quote: the hotel is a safe space.
The telephone in the room does not function because and I quote again: people do not use it anymore
The location is good if you visiting the downtown core, the room was made promptly and the staff was friendly but for me is a hard pass in the future