HOTEL NEUSCHLOSS OTARU

Otaru hotel with spa and restaurant

Choose dates to view prices

Wed 31 Dec
Fri 2 Jan
December 2025
25
January 2026
In the heart of Otaru, HOTEL NEUSCHLOSS OTARU offers an elegant retreat with a bar, full-service spa, and fine-dining restaurant. Unwind in the sauna or soak in the spa tub. With free in-room WiFi and concierge services at your fingertips.
Good

Popular amenities

  • Spa
  • Free parking
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Main amenities (9)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Meeting rooms
  • 24-hour front desk
  • Vending machine
  • Microwave in a common area
  • Concierge services

Feel at home (6)

  • Private bathroom
  • In-room climate control (air conditioning)
  • Cable TV service
  • Free self-parking
  • Free toiletries
  • Hairdryer
£175
5 Jan - 6 Jan 2026

Why we love this property

Spa retreat sanctuary
The full-service spa opens daily for total relaxation. Guests can unwind in the sauna and hot tub while surrounded by national park beauty.
Breakfast and bites
Savour cooked-to-order breakfast at this hotel's restaurant. The on-site bar offers the perfect spot to unwind after a day of adventures.
Work and play balance
Located in the city centre, this hotel offers meeting rooms for business needs. After work, guests can relax at the spa, sauna, or hot tub.

Room options

Showing 8 of 8 rooms
Superior Twin Room, Sea View | Down duvets, in-room safe, free WiFi, bed sheets
Superior Twin Room, Sea View | Down duvets, in-room safe, free WiFi, bed sheets
Superior Twin Room, Sea View | Down duvets, in-room safe, free WiFi, bed sheets
Superior Twin Room, Sea View | Down duvets, in-room safe, free WiFi, bed sheets

Superior Twin Room, Sea View

Highlights

Air conditioning
LCD TV
Down duvet
Private bathroom
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Cable channels
  • 38 sq m
  • Sea view
  • Sleeps 2
  • 2 Large Single Beds
Standard Twin Room, Bay View | Down duvets, in-room safe, free WiFi, bed sheets
Standard Twin Room, Bay View | Down duvets, in-room safe, free WiFi, bed sheets
Standard Twin Room, Bay View | Down duvets, in-room safe, free WiFi, bed sheets
Standard Twin Room, Bay View | Down duvets, in-room safe, free WiFi, bed sheets

Standard Twin Room, Bay View

Highlights

Air conditioning
LCD TV
Down duvet
Private bathroom
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Cable channels
  • 34 sq m
  • Bay view
  • Sleeps 2
  • 2 Large Single Beds
Comfort Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets
Comfort Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets
Comfort Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets
Comfort Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets

Comfort Quadruple Room

Highlights

Air conditioning
LCD TV
Down duvet
Private bathroom
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Cable channels
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets
Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets
Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets
Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets

Panoramic Suite

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Toilet with electronic bidet
Hairdryer
Shower/bath combination
Private bathroom
  • 74 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed
Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets
Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets
Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets
Panoramic Suite | Down duvets, in-room safe, free WiFi, bed sheets

Panoramic Suite

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
Toilet with electronic bidet
  • 68 sq m
  • 1 bedroom
  • Harbour view
  • Sleeps 2
  • 2 Large Single Beds
Superior Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets
Superior Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets
Superior Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets
Superior Quadruple Room | Down duvets, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

Highlights

Air conditioning
LCD TV
Down duvet
Private bathroom
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Cable channels
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
Superior Double Room | Down duvets, in-room safe, free WiFi, bed sheets
Superior Double Room | Down duvets, in-room safe, free WiFi, bed sheets
Superior Double Room | Down duvets, in-room safe, free WiFi, bed sheets
Superior Double Room | Down duvets, in-room safe, free WiFi, bed sheets

Superior Double Room

Highlights

Air conditioning
LCD TV
Down duvet
Private bathroom
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Cable channels
  • 38 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed
Luxury Suite | Down duvets, in-room safe, free WiFi, bed sheets
Luxury Suite | Down duvets, in-room safe, free WiFi, bed sheets
Luxury Suite | Down duvets, in-room safe, free WiFi, bed sheets
Luxury Suite | Down duvets, in-room safe, free WiFi, bed sheets

Luxury Suite

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
Toilet with electronic bidet
  • 62 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

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Ryo-An
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About the area

Map
3-282,syukutsu, Otaru, hokkaido, 0470047

What's nearby

  • Otaru Shukutsu Panorama Observation Deck - 3 min walk - 0.3 km
  • Shukutsu Marine Land - 6 min walk - 0.5 km
  • Otaru Aquarium - 6 min walk - 0.6 km
  • Otaru Kihinkan - 11 min walk - 1.0 km
  • Nishin Goten - 12 min walk - 1.0 km

Getting around

  • Sapporo (OKD-Okadama) - 59 min drive
  • New Chitose Airport (CTS) - 98 min drive
  • Inaho Station - 27 min drive
  • Hoshioki Station - 28 min drive
  • Niki Station - 28 min drive

Restaurants

  • ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive
  • ‪青塚食堂 - ‬12 min walk
  • ‪小樽貴賓館 - ‬11 min walk
  • ‪に志づか - ‬4 min drive
  • ‪レストラン おたる三幸 水族館店 - ‬8 min walk

About this property

HOTEL NEUSCHLOSS OTARU

HOTEL NEUSCHLOSS OTARU puts you within a 10-minute drive of Otaru Canal. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

At a glance

Hotel size

    • 58 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

    • Free on-site self-parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Shared microwave

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services

Facilities

  • Full-service spa

Accessibility

  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Slippers

Sleep well

  • Down duvet
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

More

  • Housekeeping on request (surcharge)
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Dining

レストラン「ブラウキュステ」 – On-site fine-dining restaurant.
バーラウンジ「ペルレ」 – On-site bar. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately JPY 2530 for adults and JPY 990 for children
  • Housekeeping is offered for an extra charge of JPY 1100 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Diners Club, JCB International, Union Pay
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

Frequently asked questions

Are pets allowed at HOTEL NEUSCHLOSS OTARU?

Sorry, pets aren't allowed.

Is parking offered on site at HOTEL NEUSCHLOSS OTARU?

Yes, there's free self parking.

What are the check-in and check-out times at HOTEL NEUSCHLOSS OTARU?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is 11:00 AM.

What is there to do at HOTEL NEUSCHLOSS OTARU and nearby?

HOTEL NEUSCHLOSS OTARU has a spa.

Are there restaurants at or near HOTEL NEUSCHLOSS OTARU?

Yes, there's an on-site restaurant, レストラン「ブラウキュステ」.

What's the area around HOTEL NEUSCHLOSS OTARU like?

HOTEL NEUSCHLOSS OTARU is in the heart of Otaru, a short 2-minute walk from Otaru Shukutsu Panorama Observation Deck and 8 minutes' walk from Otaru Aquarium.

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HOTEL NEUSCHLOSS OTARU Reviews

6.0

Good

6.0

Cleanliness

8.0

Staff & service

6.0

Eco-friendliness

6.0

Property conditions & facilities

6/10 Good

スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Jui-Min, 1-night trip