8/10 Very good
28 Sept 2024
Horrible staff service
The hotel by itself is good, location is amazing and Greece is beautiful, but the staffs are completely impolite, not prepared to deal or serve people. On my first day checking in, the receptionist felt free enough to make a “joke” with me and my wife saying that because where we are from, it would be probably the first time we use one wristbands of all inclusive hotel, which I felt ridiculous joke. This ain’t first all inclusive hotel we stayed and it’s so far to be the best one!
On my first night sleeping at the hotel, I woke up with 2 housekeepers screaming “joking to each other” in front of my room at 8am. I went to complain at reception and she said it’s “strange” this happened but she will check.
Also, as the hotel is all inclusive and has many places to eat and drink or have snacks, we couldn’t find any information about times and locations for enjoying it, so we had to walk around and ask everyone and being answered in a rude way as we were supposed to know already, then we missed many meals because when we arrived it was closing already, as there wasn’t information at all at reception or in the room.
Also, they had 2 good restaurants options which we couldn’t access or enjoy because apparently we were supposed to book it within 3 days in advance to access it and our stay was 3 nights, and one more time, nobody told us about that.
Very poor staff service! Do not recommend and surely not coming back in our Kos trip again.
Victor
Victor, 3-night trip
Verified Hotels.com guest review
