Four staff at the reception managed to look good but that was about it. I got one 'Welcome', the others managed to ignore me. It then took more than 30 mins to finish my check in! And it wasn't busy! They couldn't find my Hotels.com reservation, than wanted to charge my CC again even though everything was prepaid! Lots of arguments, me not happy! Only the trainee behind the front desk seemed to care for me, at some point you could see she was quite uncomfortable with her help/useless supervisor... The room was clean and freshly renovated. But watch out, if you don't book a Suite you will not be anywhere near the waterfront, the photos are very misleading! There is another building in the back of the photograph, the hotel Gusmay, this is where the Dune standard rooms are!!! Walk to the restaurants or the beach around 500m. The rooms are not well insulated you'll hear all the romantic encounters coming from left, right and above... Have a nice stay!