Guests
All properties in Luang Prabang, Louangphabang, Laos

The Luang Say Residence

Luxury hotel with 2 restaurants, near Wat Mai

  • Free WiFi and free parking

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Pool
  • Pool
  • Poolside Bar
  • Pool
  • Pool
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1 / 98Pool
4-5 Ban Phonepheng, Luang Prabang, Laos
9.4.Exceptional.
  • This is a superb small hotel with wonderfully friendly, professional and helpful staff. A…

    Mar 8, 2020

  • This is an exceptional property where we stayed three nights at the end of our Laos…

    Apr 28, 2017

See all 81 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 32 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free area shuttle

For families

  • Babysitting or childcare (surcharge)
  • Fridge
  • Private bathroom
  • Separate sitting area
  • Free toiletries
  • Furnished balcony

What’s around

  • Night Market - 27-min walk
  • Wat Mai - 24-min walk
  • Morning Market - 24-min walk
  • Royal Palace Museum - 26-min walk
  • Mount Phu Si - 28-min walk
  • Wat Xieng Thong - 35-min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Pioneer Suite Twin
  • Explorator Suite Twin
  • Explorator Suite King
  • Pioneer Suite King

What’s around

Landmarks

  • Night Market - 27-min walk
  • Wat Mai - 24-min walk
  • Morning Market - 24-min walk
  • Royal Palace Museum - 26-min walk
  • Mount Phu Si - 28-min walk
  • Wat Xieng Thong - 35-min walk
  • Heritage House - 36-min walk
  • Tad Sae Waterfalls - 10.8 mi / 17.4 km
  • Kuang Si Falls - 17.8 mi / 28.6 km

Getting around

  • Luang Prabang (LPQ-Luang Prabang Intl.) 12-min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping centre shuttle
map
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4-5 Ban Phonepheng, Luang Prabang, Laos

At a glance

Hotel size

  • This hotel has 32 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 6 AM to 11 PM*
  • Cruise terminal shuttle*

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • English breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 1
  • Pool umbrellas
  • Free bicycles on site

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter

Facilities

  • Number of buildings/towers: 8
  • Year Built – 2010
  • Designated smoking areas
  • Library

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • Lao
  • Thai

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Separate sitting area
  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay films
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Belle Epoque – This restaurant overlooks the garden. Guests can enjoy drinks at the bar. Reservations are required.

Terrase Des Colonies – On-site restaurant. Open daily.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Christmas Eve (24 December) gala dinner per adult: USD 60
  • Christmas Eve (24 December) gala dinner per child: USD 30 (from 7 to 12 years old)
  • New Year's Eve (31 December) gala dinner per adult: USD 60
  • New Year's Eve (31 December) gala dinner per child: USD 30 (from 7 to 12 years old)

Optional extras

  • English breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 9 per person (one way)
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of USD 200 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 40.0 per day
  • Airport shuttle for children between the ages of 6 and 12 costs USD 9 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

  • Luang Say Residence Hotel Luang Prabang
  • The Luang Say Residence Hotel
  • The Luang Say Residence Luang Prabang
  • The Luang Say Residence Hotel Luang Prabang
  • Luang Say Residence Hotel
  • Luang Say Residence Luang Prabang
  • Luang Say Residence
  • The Luang Say Residence Hotel Luang Prabang
  • The Luang Say Residence Hotel
  • The Luang Say Residence Luang Prabang
  • The Luang Say Residence Hotel Luang Prabang

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Luang Say Residence does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited.
  • Yes, there's an outdoor pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 2 PM - 10 PM. Check-out time is noon. Late check-out is available for a charge of USD 200 (subject to availability). Express check-in and contactless social distancing and check-out are available.
  • Yes, there are 2 on-site restaurants, featuring garden views. Nearby restaurants include 525 (12-min walk), The Kitchen (12-min walk) and Manda de Laos (14-min walk).
  • Yes, an airport shuttle is available from 6 AM to 11 PM on request. The charge is USD 9 per person one way.
  • Have fun during the warmer months with activities such as cycling. The Luang Say Residence also has an outdoor pool.
9.4.Exceptional.
  • 10.0.Exceptional

    Incredible hotel experience. I struggled to leave

    Incredible hotel experience, top staff and fantastic service. Nothing was too much trouble. For me the hotel is 10 times better than the photos suggest. Will definitely be going back.

    Rob, London, Other trip, May 5, 2015

    Verified Expedia guest review

  • 10.0.Exceptional

    A superb high class small hotel

    This is a relatively new hotel (opened early 2011), and it ranks as one of the best that I have ever stayed in. (I have visited over 70 countries) The hotel is extremely comfortable; but what really stands out is the friendliness of the staff and the overall attention to detail. They all know your name, have your room key ready when you walk through the door, and are extremely attentive when you are in the public areas. Luang Prabang is a wonderful place to visit. Staying at the Luang Say will definitely enhance your trip.

    Richard, Other trip, Sep 26, 2011

    Verified Expedia guest review

  • 10.0.Exceptional

    A wonderful haven of peace

    This hotel was wonderful,just 24 rooms set out in lovely gardens. A bit out of the town,but the hotel provided free transportation

    Gary, Other trip, May 6, 2015

    Verified Expedia guest review

  • 10.0.Exceptional

    hotel is clean n exclusive. service is good, a relaxing place for leisure

    johan meng loon, 6 night family trip, Feb 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The manager and all of the staff are gracious and welcoming. The property and grounds are well maintained and a relaxing oasis just on the edge of downtown Luang Prabang. The pool is large and swimmable but like most of the pools in town it is not as crystal clear as one would like. Overall, the property is delightful.

    6 night business trip, Oct 16, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Toui and the rest of the staff went out of their way to make sure we were happy at every turn. Great service, beautiful rooms, one of the best restaurants in Luang Prabang, and serious attention to detail make this property an excellent choice. We look forward to our next visit!

    3 night family trip, Oct 10, 2019

    Verified Orbitz guest review

  • 6.0.Good

    Beware of overcharging

    "Free airport transfer (by request)" was not free. They tried to charge laundry fee for a "evening gown" for which I never asked for service (I was a male solo traveller).

    2 night trip, Jul 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This hotel is close to flawless. The staff are excellent, the facility pristine and quality superb. The only minor quibble is that it’s a few clicks out of town but they deal with this by having a number of courtesy cars at various times. I cannot speak of this facility more highly.

    3 night romance trip, Apr 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Impressive!

    We had a lovely honeymoon here at Luang Say. Love the architecture and the interior decor. Will definitely recommend this to all who are considering a luxury boutique hotel. We will come back!

    4 night romance trip, Apr 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything was perfect. Especially the mattress if the bed

    3 night family trip, Dec 2, 2018

    Verified Expedia guest review

See all 81 reviews