8/10 Very good
We booked this hotel because it was new.
Everything was almost spotless. Front desk employees were friendly, be patient with Linda-- she appeared to be in training. Overall great and will return because all the minor issues were taken care quickly.
2 main things: we were not notified that there would be a band playing in the courtyard from 7 to 9 on Friday night. We saw the band set up when we came back at 6pm. The lobby was packed, loud. Our room was directly facing the band on the first floor. Since i had a terrible headache, I requested to change room- which was very annoying- they really should have notified every guests with room facing the courtyard that a band would be playing that night. We saw new parents with a baby concerned as we were in the elevator, they were worried the noise as well. After we moved to a room not facing the courtyard we were able to rest.
The second disappointment was breakfast, no gf option, no plantbased option the first night. I mentioned how disappointing it was to the front desk and Nancy from the kitchen came to assure us there would be options the next morning. Indeed there were veggie sausages and gf bread. She apologized the oatmeal was not GF (which is what I had hoped for) and that she ordered some (but I'd be gone by then). Still I was very impressed by Nancy. She really cared that I brought this to her attention and took action. I hope management realizes what a gem she is.
Again Overall great place and caring staff.
HINDA
HINDA, 2-night trip